206 Progress Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
G G
Jamie N
Technician is prompt and courteous and excellent at his job! Would highly recommend his service! We are very pleased
John W
Marvin was way more than expected. At the end of a long day in St. Louis he drove to Illinois and worked on our refrigerator. He was very knowledgeable and worked hard to fix our ice machine. Before he left he cleaned up then explained everything he did. Left us with a fixed ice machine. Thank you Marvin. Would recommend him to anyone.
Customer service response - Thank you for your review, John! We're glad to hear Marvin exceeded your expectations and provided knowledgeable and thorough service.
Sears Home Services on March 27, 2025
Marcia D
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on October 22, 2024
laurie C
Customer service response - Thanks for the great rating, laurie! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on August 04, 2024
Vivian J
My technician was great,but the people who make schedules are expecting them to work miracles in the small time allotted for individual calls,as a result it takes a month or more to complete a repair. Which resulted in unhappy customers. I know from personal experience.
Customer service response - We apologize for the inconvenience caused by our scheduling process and appreciate your understanding regarding our technician’s effort. Thank you for sharing your experience, and rest assured that we are working on improving our service efficiency.
Sears Home Services on June 23, 2024
Pat G
Today is Tuesday, August 27, and the Diagnostic evaluation that was done on Friday, August 23 has left us with no ice From the icemaker. We have contacted Sears Home Warranty with no success, just runarounds.
Customer service response - We apologize for the trouble you've faced, Pat. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 27, 2024
Carlos W
We called and told them we needed a new latch on our door. They sent a repairman out to tell us we needed a new latch on our door and charged us $99 when they were supposed to bring the new latch and put the new latch on we did not need someone to come and tell us the latch was broke. We already knew the latch was broke When the repair man arrived, he had to no parts at all to fix Our washing machine I will not pay the $99 fee at all. This is Highway robbery and I’m going to report you to the Better Business Bureau.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 13, 2025
MrGunner124
The repairman installed a new icemaker and it still does not work. Not a happy camper.!!!
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on June 25, 2025
Koren B
Not impressed at all. They have been here already once for the same issue and when you try to talk to them they act like your an idiot. Do not recommend Sears Appliance Repair.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 01, 2025
