206 Progress Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Vivian J
My technician was great,but the people who make schedules are expecting them to work miracles in the small time allotted for individual calls,as a result it takes a month or more to complete a repair. Which resulted in unhappy customers. I know from personal experience.
Customer service response - We apologize for the inconvenience caused by our scheduling process and appreciate your understanding regarding our technician’s effort. Thank you for sharing your experience, and rest assured that we are working on improving our service efficiency.
Sears Home Services on June 23, 2024
Pat G
Today is Tuesday, August 27, and the Diagnostic evaluation that was done on Friday, August 23 has left us with no ice From the icemaker. We have contacted Sears Home Warranty with no success, just runarounds.
Customer service response - We apologize for the trouble you've faced, Pat. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 27, 2024
Koren B
Not impressed at all. They have been here already once for the same issue and when you try to talk to them they act like your an idiot. Do not recommend Sears Appliance Repair.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 01, 2025
Brandon H
Our Technician was great, get rid ofyour AI. Your AI system is absolutely awful. Sets a appointment for one day and nobody shows up and had to reschedule.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 18, 2025
Judy S
The repairman did a good job and I would give him 5 stars. BUT the whole process was a 0 if I could give that rating. It took 3 weeks to get refrig repaired from original request for service. It was so frustrating that you cannot actually speak to a real person.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 30, 2024
Jim K
Over 3 hours late... Didn't bring in any tools to look at refrigerator.. Just opened it to look
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
Zachary R
Called to set up an appliance repair. Customer service is from overseas. Look for a more trusted local company instead
Customer service response - Thank you, Zachary, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on January 31, 2024
