101 N Rangeline Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
D. F
The service man was friendly, courteous and competent and wasted no time getting to work on the machine. However, the problem with the washer still existed after he left. It was money wasted.
Customer service response - We apologize for the unresolved issue, D. Foster. We appreciate your feedback and recommend contacting us directly to address the problem with your washer.
Sears Home Services on December 05, 2024
Tracy C
Best Buy uses Sears to fulfill their extended warranties. The technician who worked on my appliance was nice but the problem is not resolved. A virtual technician diagnosed the problem over the phone so I’m not surprised wrong parts were sent to my home for the technician to install.
Customer service response - We apologize for the unresolved issue, Tracy. We appreciate your feedback and will work to improve our diagnostic and parts delivery processes.
Sears Home Services on November 07, 2024
Natalie W
Wayne, the repairman was incredibly nice and courteous. He fixed my dryer and did all the service and labor in less than an hour. I am taking two stars because the repair service fee was astronomical. $370 for replacing a belt. The part itself was only $18. Definitely will shop around and probably use a different service next time.
Customer service response - Thank you for your feedback, Natalie. We apologize for the pricing concern and appreciate your honesty; we'll take this into consideration to improve our services.
Sears Home Services on October 14, 2024
Molly M
Their ai system is very difficult to get through. They ordered the wrong parts, continue to postpone the appointment last minute after I took the day off of work to be home for them to come by. I spent $600 to repair the oven and it’s been over a month and 6 appointments later and it’s still broken. I’m going to try to get a refund and hire a different company.
Customer service response - We apologize for the trouble you've faced, Molly. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 31, 2025
Lori W
Washer still doesn't work and they can't send anyone until Friday. Unacceptable
Customer service response - We apologize for the trouble you've faced, Lori. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 06, 2024
Cathemum M
The service tech was excellent. Fixed the problem. But phone and online customer service with Sears Appliance Repair is abysmal. Because they can't properly document a service request, it took 3 times before a succes6srrvice was completed. Will not purchase the repair plan because of this.
Customer service response - We apologize for the trouble you've faced, Cathemum. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 07, 2024
