101 N Rangeline Rd Reviews

Technician came in, checked appliance model number, checked something on his phone and said the part to fix my stove was $378 plus $150 to install it. Not once did he offer to reduce the cost by what I had to pay for the service call even though I was told it would be taken off my price if I decided to have the repair done. I have found the part needed for $88 and will install it myself. Why have “technicians” if they aren’t going to do anything? Personally I will never use Sears repair for anything ever again nor will I recommend them.

Dryer still does not work!

Our dryer is STILL not working! We waited over a month, guy came yesterday and “fixed” it, today it’s still not heating or drying. Plus, I cannot get ahold of them to have him come back! Only an AI assistant, which keeps saying this same crap over and over: I understand your frustration and I'm sorry for the inconvenience you've experienced. Since the order status is marked as "Complete," this appointment is not eligible for rescheduling through our system. For further assistance, I recommend contacting Sears Home Services directly via their customer service line or website. They should be able to provide you with the necessary support to address the problem with your dryer. Thank you for your patience and understanding. If there's anything else I can do to assist, please let me know. I will NEVER use Seats again. Horrible company which doesn’t answer its phone, relies solely on AI bots, and leaves machines not repaired. ZERO STARS!

My washer was put back together incorrectly. After washing my first load what started as a minor pinhole leak now turned into a huge filling up the bottom drawer with water leak. Not to mention the parts that were left out when put back together. Also we had to have another person come fix it obviously and was told he had stripped our bolts out that go to the soap dispenser area. I cannot even contact them no matter what I try because it’s all AI now and get that issue resolved

He never showed up and the signature on the receipt is not ours!! Text message says they came but no one ever did. This is 6 weeks without a washer machine that I paid good money for!!! So disappointed

--Update--- the repair didnt work, no big deal, right? Make a new appt, right? WRONG!! The new appt was for today. No call No show from the tech. Chatbot still says they will be here today by 5 (it is 6 now). Cant talk to a person in chat, so I call. Cant get a person on the phone. So now, this is my only option to get someone to respond ( but they likely have a bot here too). If you want customer service, this prob isnt the place to get it. Wayne was knowledgeable, polite, and punctual. He assessed the issue and ordered the parts. When he can back to install, he did so quickly and even took the broken parts with him.

Wayne was so nice, fast at diagnosing the problem and even informed me that my part was actually covered under manufacture warranty, even though the fridge was past warranty. But he told me that I would have to place the parts order and gave me the numbers. I was on the phone with Sears for almost an hour dealing with the AI crap and transferred 3 times when I did actually speak with a person to finally be told that the tech has to place the order (they couldn't do it) and that somebody would need to come out to do that! Which means waiting for another appointment in 3 days (just to place an order) for a part that will take an additional 10 days to come in and then wait for a tech to come out again to install! Avoid Sears repair if you value your sanity!!!

Nice guy, dressed like he was going on a dinner date. But not much of a worker… first trip was a waste, second trip not much better, told me I had to pull my floor out and he’d be back. I get home, take the plate off and screw the feet up and pull it out. He calls before he comes the last time and asked if I got the floor pulled up. I said I didn’t have to and then asked him if he took the plate off, he said yes. I said I didn’t and shortened the feet and pulled it out. He finishes and doesn’t say a word to my sister who was there. I get home and dirty dishes all over the counter. I asked him the first visit if I needed to empty it. He said no. One of the brackets is on the counter, do t know where the other one is bc it is not attached. The plate is on the floor in front of the stove and the two screws were on the rug. He left our towel that asked for soaking wet and laying on top of our bread. Disgusting! Please do not ever send him back. Please refer to the pictures. I am not a happy customer.

Their ai system is very difficult to get through. They ordered the wrong parts, continue to postpone the appointment last minute after I took the day off of work to be home for them to come by. I spent $600 to repair the oven and it’s been over a month and 6 appointments later and it’s still broken. I’m going to try to get a refund and hire a different company.

Washer still doesn't work and they can't send anyone until Friday. Unacceptable