16200 E US-24 Reviews

Knowledgable and friendly. Couldn't help us as problem couldn't be detected because frig was unplugged due to very loud noise. Since it was going to be over a week and half to get service, we had no choice but to unplug due to loud noise. Hopefully it fixed itself and we don't need service to come again.

First tech arrived after phone call on time and worked quickly. Ordered parts, scheduled follow-up. Second tech didn't call, but fixed the problem and was very helpful.

Technician was very knowledgeable and quick but it took a long time to reschedule after the wrong part was initially sent.

Repairs completed fixed an issue that should have been fixed with a prior service call.

Technician Jim, deserves 5 stars - very kind and informative - diagnosed the issue and explained it clearly. Drop in stars for the company itself as they have ZERO humans to actually speak to- they have nothing but AI that doesnt even give you the information you need/want. (This company was assigned through our home warranty company, not one we choose/have) Ridiculous that they think a company can be successful by using AI for its customer service!

I first want to say Jim, the technician was very nice, but still installed a part wrong, even when asked to do so properly. He was unable to remove the protective cover on the air tower gasket so he installed it anyway. I tried 3X to have him correctly install it, but he said the protective cover didn't come off, even though I showed him it did on the center piece that came out of the seal that is not used. Here is a picture of the old one. The shiny part is where the adhesive was. When he installed the seal it had the white covering over the adhesive. I called Sears Home Appliance and could only "talk to" Samantha, the AI, not a human. Sears Appliance repair wanted me to pay 139.00 diagnostic fee to verify the technicians mistake. They evidently do not back their technicians work. Very frustrating this is the third Sears Tech that has come out to "fix" our issue. As with the previous "repairs" I suspect the frig to act up in a month or so, well see. When it does I'll once again contact Frigidaire, who we have our extended warranty with, and they'll send out the next technician. I hope it's not Sears Appliance Repair. BTW Frigidaire extended warranty has been great, it's covered everything. Not sure how to find a way to talk to a person. If you share a phone number that will allow me to actually talk to a person VS. AI Samantha I'd appreciate it.

We had two different technicians, and they were both amazing. They were very professional and very well-trained. They were courteous and polite. They displayed a tremendous amount of knowledge about the work they were doing. My complaint is with parts ordering. These two technicians had to order the part 3 times, and each time, a message was sent that the part was delivered, but we never knew where it was delivered. Sears has to correct the problems they have with their parts management. There also must be a better way to schedule appointments. Having an arrival time of 8:00 AM to 5:00 PM is sloppy. I get better scheduling from UPS, USPS, FedEx, and other maintenance scheduling.