Appointment Lookup
802-552-4364
16200 E US-24 Reviews
Read reviews from customers who used our services at 16200 E US-24
Total reviews
152
Average Rating
4.7/5
Doe D,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1759371901882
Charles M,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1759113647143
Jim was very professional and diagnosed the issue quickly and provided corrective measures.
Jeff S,
Customer service response - Thank you for your feedback, Jeff! We're glad to hear Jim was professional and quickly diagnosed the issue with corrective measures.
Sears Home Services on 1758845558944
The technician was extremely polite and professional.
Rebecca D,
Customer service response - Thank you for your feedback, Rebecca! We're glad to hear our technician was polite and professional.
Sears Home Services on 1758502304885
Very thorough in explaining what failed and why it failed.
Keith S,
Customer service response - Thank you for your feedback, Keith! We're glad to hear our technician was thorough in explaining the issue and its cause.
Sears Home Services on 1758160872735
Samuel was very good at explaining repairs and work progress.
Marty H,
Customer service response - Thank you for your feedback, Marty! We're glad to hear Samuel was thorough in explaining the repairs and work progress.
Sears Home Services on 1758069868380
Jim, our service technician was very knowledgeable and did a great job. I have no complaints about that, but I will say that the AI service that Sears uses in order to schedule appointments is horrible. It does not spell things correctly and thus caused us to have to cancel and reschedule because it didn’t get our address, right. It would not let us edit it within the program and there was no way to talk to anyone even with the chat. The chat did not provide us the options that we needed to correct the service call. It was very frustrating to say the least. I want to speak to a human. They need a better system for scheduling. The service call was $129 to diagnose the problem and the tech was here maybe 30 minutes to just unfreeze the ice maker because it had been leaking water . I was charged in total $245. And it did not require any parts. I think that was excessive for the amount of time that was spent here with nothing broken. I will be using someone else next time even though Jim did a good job.
Becky D,
Customer service response - Thank you for your feedback, Becky! We're glad to hear Jim did a great job, but we're sorry about the scheduling and pricing issues you experienced. Please contact us directly if you need further assistance.
Sears Home Services on 1757905252740
Ms K,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1757906890970
terri,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1757906890958
Stock department can't seem to inform repair men on parts. Are the parts to be mailed to customer or the repair wear house. Leaving the customer having to reset repair date on the unit, one to more weeks. This makes the repairman look as to fault. NOT GOOD
Roberta R,
Customer service response - Thank you for your feedback, Roberta! We're sorry to hear about the confusion with parts delivery. Please contact us directly if you need further assistance with scheduling.
Sears Home Services on 1757464183048
