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16200 E US-24 Reviews
Read reviews from customers who used our services at 16200 E US-24
Total reviews
156
Average Rating
4.7/5
Jim, our service technician was very knowledgeable and did a great job. I have no complaints about that, but I will say that the AI service that Sears uses in order to schedule appointments is horrible. It does not spell things correctly and thus caused us to have to cancel and reschedule because it didn’t get our address, right. It would not let us edit it within the program and there was no way to talk to anyone even with the chat. The chat did not provide us the options that we needed to correct the service call. It was very frustrating to say the least. I want to speak to a human. They need a better system for scheduling. The service call was $129 to diagnose the problem and the tech was here maybe 30 minutes to just unfreeze the ice maker because it had been leaking water . I was charged in total $245. And it did not require any parts. I think that was excessive for the amount of time that was spent here with nothing broken. I will be using someone else next time even though Jim did a good job.
Becky D,
Customer service response - Thank you for your feedback, Becky! We're glad to hear Jim did a great job, but we're sorry about the scheduling and pricing issues you experienced. Please contact us directly if you need further assistance.
Sears Home Services on 1757905252740
Ms K,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1757906890970
terri,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1757906890958
Stock department can't seem to inform repair men on parts. Are the parts to be mailed to customer or the repair wear house. Leaving the customer having to reset repair date on the unit, one to more weeks. This makes the repairman look as to fault. NOT GOOD
Roberta R,
Customer service response - Thank you for your feedback, Roberta! We're sorry to hear about the confusion with parts delivery. Please contact us directly if you need further assistance with scheduling.
Sears Home Services on 1757464183048
Dylan W,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1757298811691
vanessa A,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1755659687383
Daryl came out and tested our refrigerator. Told us what was wrong and the cost to repair. This was on July 17th. Parts arrived in approximately 4 days. If I’d of let the AI program run I wouldn’t have had Daryl back out until August 12. I got to playing with the AI and got my appointment moved to July 31. Being with limited refrigerator/freezer space this 12 days was a big thing. I am not sold on the AI process. However Daryl was 100% the right guy for the work. If I have another problem, you will be my first call. I just need to know how to request Daryl threw the AI system.
Rick J,
Customer service response - Thank you for your feedback, Rick! We're glad to hear Daryl provided excellent service. For future appointments, please contact us directly to request specific technicians.
Sears Home Services on 1754007990200
Very friendly and professional. You truly knows what he is doing and does it well. We would use him any time
George W,
Customer service response - Thank you for your feedback, George! We're glad to hear our technician was friendly, professional, and knowledgeable.
Sears Home Services on 1753924882865
On time. Very helpful and polite
Peggy C,
Customer service response - Thank you for your feedback, Peggy! We're glad to hear our technician was on time, helpful, and polite.
Sears Home Services on 1753319948537
Delanna N,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1753141997185
