16200 E US-24 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kathy J
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 01, 2025
Chris W
Tom is very professional and friendly. We have had him for several years. He really knows lawn tractors.
Customer service response - Thank you for your positive feedback, Chris! We're glad to hear Tom has consistently provided professional and friendly service for your lawn tractors.
Sears Home Services on March 27, 2025
Scott W
Outstanding and professional!
Customer service response - Thank you for your positive feedback, Scott! We're glad to hear you found our service outstanding and professional.
Sears Home Services on March 25, 2025
Sheryl C
Showed up promptly for appointment. Very nice and professional. Determined my dishwasher was beyond repair and called into the warranty company to get paperwork started to get me a new appliance. I received an email confirming the report and they will be contacting me within two days to issue refund so I can purchase new dishwater
Customer service response - Thank you for your feedback, Sheryl! We're glad to hear our team was prompt and professional in assisting with your dishwasher and warranty process.
Sears Home Services on March 23, 2025
Kelly P
Chris was great. He ordered the part l needed for my refrigerator and even cleaned the coils for me so it doesn't cause issues in the future.
Customer service response - Thank you for your feedback, Kelly! We're glad to hear Chris provided great service and took extra steps to ensure your refrigerator runs smoothly.
Sears Home Services on March 20, 2025
Linda M
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on March 18, 2025
Robert M
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 18, 2025
Vincent B
fixed in short order
Customer service response - Thank you for your feedback, Vincent! We're glad to hear your issue was fixed quickly.
Sears Home Services on March 13, 2025
J D
Brandon C. arrived on time and very quickly identified our stove problem and promptly repaired it. He was very professional, prompt, friendly and efficient. 5+++ stars for Brandon. Top notch service. Saved us a lot of money by repairing our old Kenmore stove. We will highly recommend Sears appliance service to friends and family, thanks to Brandon. Thanks Brandon!!! As for the AI scheduling, not so good. Clearly requested and confirmed with your bot a repair was needed for a gas stove. When I called later to check status, the bot informed me my "washer" repair was scheduled. Bot botched it! Do much for AI! Thankfully Brandon arrived prepared and was able to repair our stove. Sears, your AI needs work.
Customer service response - Thank you for your positive feedback! We're glad to hear you received prompt and exceptional service from our team.
Sears Home Services on February 26, 2025
Randy R
Great service, knowledgeable and courteous
Customer service response - Thank you for your positive feedback, Randy! We're glad to hear that you received knowledgeable and courteous service.
Sears Home Services on February 05, 2025
