5555 St Louis Mills Blvd Reviews

The technician was professional and very quickly diagnosed the problem, but without looking at the ice maker. He quickly said we need a new one that would cost more than half the price of a new refrigerator. I received an email saying that I would get $50 off. It was not clear that would only be the case if I hired them to do the service. It took the technician all of five minutes to tell me I needed to spend way more money than the refrigerator is worth. It seemed like a scam to offer the discount for what will not be worth the cost. When I tried to call in to talk to someone there was no way to talk to a human. That will be the last time I call Sears home appliance. And they’ve never tried to make it right. They responded and said get online or call so we can make it right but there were no options for doing so when I tried. Avoid Sears Home Appliance Repair.

The AI system won't let you resolve issues all it allows you to do is reschedule appointments. The technician, 5 in all different visits had 5 different reasons for the malfunction. There was total of 8 visits including installing parts ordered, fan motor x2, refrigerant dryer, flush and refill refrigerant, main control board. The last visit replaced the main control board solved the cooling issue to this date. I had to reschedule my appointments only for them to call and cancel on the day of the appointment. Next appointment 7-10 days. Frustration for real. Just start a savings account and replace the item before signing up for this Sears Protect program. Less frustration. Peace ✌️ .

The communication level is horrible. This is the third time someone has been out to fix my dryer and nobody has bought the parts or even had them shipped to me big-time failure to communicate.

Horrible…..as of today I have been rescheduled 4 times for the same appliance, and there is little to no explanation why. There is no contact with the technician by the customer service to see location or estimated time of arrival. I have parts but no technician has come back

Worse experience I have had with customer service and ability to troubshoot/fix an issue. It's been one month and parts that were supposed to be order, were never order, canceled appointments, and showing up and not fixing the issue and closing my ticket so I had to open a new one.

My mom has been trying to get her washing machine fixed for a month now. She was told that a part needed to be ordered and it would take 2 weeks to arrive. Her repair appointment was scheduled for today, August 13 and it was just cancelled AGAIN. She has not been able to speak to a live representative and the automated online and phone systems are not helpful. If Sears does not have the manpower or resources to keep up with the repair appointments being created then that should be communicated to the customers.

I told us he didn't like our smart thermostat and weeds is the reason my air conditioner wasn't working if he took the time out to take cover off he would have saw my coils is messed up like I have a leak or something very disappointed in years right now my mother is 69 years old and we trying to keep it cool as possible in house and he didn't even take the time to look at it he got to my house at 9:06am and left at 9:15 am and I have video he stood out side and looked at didn't even take it apart

Missed visit did not knock on door or call prior to coming very unpleased

My home warranty uses these people. Waited 6 days for non working ac and took off work for the appointment. At 4 in the afternoon they rescheduled for the ninth of July without even notifying me that they couldn’t make it. This place is a joke

Timothy C showed up to my home for an appointment today. He never called, but apparently he rung my door bell once and left. I’ve been without air for 3 weeks and now I can not get in contact with him to come back out.