5555 St Louis Mills Blvd Reviews

1 star is too generous. Timothy did not show up, yet completed the work order as if he showed up and completed the work then closed out the work order after we waited 2 weeks for the service appointment. This is very deceitful. At this point, I'm not sure if it's just Timothy or Timothy and the warranty company. This warranty company will not get another referral from me. They have declined 4 out of 5 repairs between 4 of my clients for reasons that doesn't make sense then sends me an email saying they serviced my clients and provide a rating. Just disgusting.

Two times they no showed on Saturday appointments. Both times I got up early to drive to the property to meet them because I got a notification that they were on their way. Both times no one showed up BUT the worst part is, they lied about it. I got a completed invoice with pricing stating service was done. Then I got a notice that they couldn’t find parking and AC was inaccessible?? I live in a normal residential neighborhood and have a driveway, so….. The absolute worst part is that they don’t have any humans in customer service, they are all AI and bots. You can’t get to or talk to anyone. DO NOT USE THEM!

The technician did not show up or sevice my air-conditioning no one service my house from serious at all no one has been to my house I have not signed any paperwork I have not paid the premium I have not seen anyone come here from Sears or talk to anyone who came here from Sears I give you a zero rating because they never service my house and made up no one gave me service a receipt this is unacceptable Timothy did not service my air conditioner he never came to my house he never did anything and sent the receipt so Timothy Forge my name on doing Services here that was not rendered it is unacceptable

Service not done. 2nd attempt for service both times techs say no one is home. No phone call to home owner. I live out of state and coordinating service along with my property manager. My tenant was home both times so not sure what is going on.

The ice maker is not working. He didnt stay to see if it worked or not.

The refrigerator isn’t getting colder since the repairs have been completed.

Douglas R, the technician that worked on my washer, left the washer in a horrific position. When I attempted to use the washer, water poured all over my basement area. It was deplorable. He did not give me an opportunity to load my washer to see if it was operable. He left and said the job was done. However, it was not. I attempted to call him using the phone number he called me on, and he never called me back. I call Sear immediately because the water had damaged my carpet and other boxes, luggage, etc. I had in my basement. Sear said they would put in a text message to him and he should call me immediately. However, he never called. I was so upset that he did not see if he had done the work properly before he left my home. And he never called at all. I think there should be some kind of reprimand for such an action as this. Mrs. Geraldine Manson

After four different repair persons and eight visits, issue still not resolved. Waiting on part for a ninth visir

I lost a day of work because the technician did not call or show. I received a confirmation email stating they would be at my home between 2:50pm - 4pm. I had to endure 93° heat in my house. Horrible!!! Apparently, my appointment was bumped to service someone else. If the technician was overbooked, would he not know this before confirming my appointment? The worse part is they didn't email until after my schedule time.