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330 Siemers Dr Reviews
Read reviews from customers who used our services at 330 Siemers Dr
Total reviews
342
Average Rating
4.8/5
5
Was super nice and new what he was doing made repairs and explained what he had done If ever have to use your services again I hope he will be the one who services it
Gayle Simmons,
Chaffee, MOCustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1746569875680
Samsung Fridge
Fridge water/ice wasn't fixed when tech came. The lines seemed to of possibly froze up and now thawed with fan being replaced and his flooding the kitchen. Will be filing a new claim tomorrow.
Cassandra L,
Boaz, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698442405668
He lied to me twice
He ordered the wrong part and blamed it on the manufacturer sending the wrong part, when the order clearly had the wrong part number listed, so it was definitely his fault for misreading the number. He then told me that I would have to pay for the new part on top of the wrong part. I told him that I wasn't paying since it wasn't my mistake. He decided he would rather refund the amount of the service call than pay for the correct part. I agree, bust ask for the part number since I still paid for the diagnostic fee. HE GAVE ME THE WRONG PART NUMBER AGAIN! Which I only find out after ordering it myself and try to install it. It takes a lot to make me this mad, but he lied to me twice and tried to charge me enough that I could've bought a brand new washer. Sears doesn't have a phone number I can call to talk to him or his supervisor, just a useless AI. I won't be using Sears again!
Jason G,
Paducah, KYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1774916833748
service provided
nothing fixed. Service request keeps getting closed out because you can not get mother board, too old, but no one does anything about it. I have to keep having you guys come out. report back can't fix it and then close it out again. You need to get your heads out of where ever and get my problem fixed. Talk to American Home Shield, don't just close out the claim.
Carla S,
Patton, MOCustomer service response - Carla , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768530992633
Technician NO SHOW
I've set here for ten and one half hours waiting for a repair tech. Now I get a message saying he's here. We'll, he's NOT HERE, never showed up, never called and now I'm being asked to rate his service. If 0 was an option, that's what you'd get. This is the second time I've set all day for tech that never showed. If he says he was here he's a liar.
James Y,
Kelso, MOCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1750801701779
Terrible
Didn't look at anything took my money then told me he couldn't work on my a/c
Shanaia W,
Sikeston, MOCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1749506299351
My washer is not fixed he came and left
My washer is not working send someone else out to fix it
Latasha S,
Sikeston, MOCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741214206040
Ice maker is still not working
Ice maker is still not working. This is after 2 visits. We have already been billed for the first visit.
Lee T,
Paducah, KYCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1722980056708
Does not know what he is doing.
Blake showed up. Went in house to check breaker, then checked a/c unit for serial number and model. He said the outside tag was ineligible, I asked if he removed the cover to check if a tag inside, he said no. When my husband got home I had him take a picture of the tag. He did and if you zoom in on it the number is quite clear. He then removed the cover and there was another tag which clearly had the numbers on it. What is so madening is that Blake said the tags are not on the inside only on the outside. And furthermore the techs get payment before they even do anything. So they got payment for labor which is stated on the emailed receipt for doing nothing. This tech obviously knows very little on how to find a tag with serial and model numbers on a a/c unit. We are beyond angry Blake did not put forth more effort to find the numbers he needed. We will not use Sears home services for any needed repairs in our house again. I do have pictures of the tags if you follow up on this review, that I would be happy to send to you if needed. It's just so unfortunate the customer service is so lacking.
Jana S,
Poplar Bluff, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721866533235
Very rude tech
He deserves a 0! Very rude & lazy! Refused to look at my machines. Left without doing anything except being a wise guy! I will never buy this insurance again and I will never do business with Sears on any level!
Pamela K,
Clinton, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709602493843