104 Sunset Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Georgia F
Customer service response - A big thank you, Georgia, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 16, 2024
Larry G
Joshua was prompt and polite. He assessed the dishwasher racks with many rust areas. He noted that some were close to collapse. However, AIG customer service would not authorize new parts since they were still working. When a dish falls through and breaks, I’ll set up a new appointment through Best Buy. Joshua did all he could and the service call was covered by AIG
Customer service response - We sincerely apologize for any inconvenience caused due to the policy restrictions from AIG. Thanking you for acknowledging Joshua's effort and promptness; we hope to serve you better in the future.
Sears Home Services on June 13, 2024
Larry C
He did a great job on our dryer. Super friendly and explained everything he did and if I ever need help again I hope you send him out again.
Customer service response - Thank you for your positive feedback and loyalty! We'll ensure your repair technician is ready to assist when needed.
Sears Home Services on March 14, 2024
Barbara A
Roy is great. Always kind, informative and explains things
Customer service response - Thank you for taking the time to leave a review about Roy. We appreciate your feedback and are glad to hear that he provided you with excellent service.
Sears Home Services on February 09, 2024
Val F
Very professional!!
Customer service response - Thank you for your review! We appreciate your kind words and we strive to provide professional service to all our customers.
Sears Home Services on January 19, 2024
Diana E
Technician was very courteous and friendly. Explained everything that he was doing.
Customer service response - Thank you for taking the time to leave a review with Sears Appliance Repair. We appreciate your feedback and are glad to hear that our technician was courteous, friendly, and provided clear explanations throughout the service.
Sears Home Services on February 06, 2024
Carl B
Cynthia B
Larry worked hard to repair my fridge ice maker. Frigidaire ice makers are notoriously poor quality and faulty so repairs are a challenge (second time the same piece has failed). Appreciated Larry’s patience and dedication.
Marcy L
I wasn't too happy the first time the technician was suppose to arrive to fix my freezer (water dispenser and ice maker). I took the day off of work so I would be sure to be there when he arrived. He didn't show up, nor did I get a call letting me know he wouldn't make it that day. The appointment was rescheduled and he arrived that time. He had to order a part, which that was sent to me directly and it arrived in a very timely manner. However, I had to wait 3-4 weeks before he was scheduled to be back to install the part ordered. Minh knew what he was doing and I was so happy when my freezer was back to working! Thank you Minh!
Customer service response - We apologize for the initial inconvenience, Marcy, and appreciate your patience throughout the process. We're glad Minh was able to resolve the issue and get your freezer working again.
Sears Home Services on October 20, 2024
Kristi G
Repairman was great but automated communication was horrible. No one reached out after part was back ordered to reschedule. Poor customer service and poor consumer affairs support!
Customer service response - We apologize for the trouble you've faced, Kristi. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 14, 2025
