3100 S Elliot Avenue Suite 104 Reviews

Horrible we called our homewarranty company to get our washer fixed they got this company to come out a week later of bo washer, well they looked at it said it was such and such and ordered parts. Another week goes by finally come back put on parts i pay them and washing machine still floods my house. I call back they send another tech out a week later now 3 weeks no washing machine. Well this guy comes in demanding money that was already paid and not to be paid again had he read his paperwork he would of known that once told this is a revisit since they didn’t fix it the last time they came out he was rude and mean and said then he can’t look at washer without money first!!! I call sears and they are just as rude on phone and tells me to call my home warranty company to make another appt. At this time the tech had only been gone 5 mins. I said no it dont work that way you call your tech and tell him come back do his job. Needless to say now i have to buy a new washing machine because these people wont do there job. I could of done that a month ago and had clean clothes. This company is a joke and just rude!!

I have had some issues with the sears appliance repair department to repair my stove. I have a home warranty and for some reason they do not have my right address at sears. Even though I have given it to team 4 times they keep sending the tech to the address they have on file. I am not sure how they got the wrong address.

It's not sears appliance repair anymore. It's a call center trying to sell medical alert tags. Don't call the number.

They came and diagnosed my washing machine and never reported what was wrong to my home warranty. Because of this company, I was out a washing machine for over 3 weeks. They have no way to contact them via phone either. Stay away!

The tech, Wayne, was great, very polite, and experienced in his profession. But our washer has still not been repaired. We are going in four months without a functioning washer. Every repair is pushed a month back. The experience with Sears has been horrible. They should honor the master protection plan and replace the washer. Having four young children dealing with having to take our clothes and towels elsewhere to be cleaned has been a hassle. And Sears's remedy is a $50 check to “reimburse” my family for its troubles. What a joke! I would rather do business with Lowes or any of Sears's competitors at this point.