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3100 S Elliot Avenue Suite 104 Reviews
Read reviews from customers who used our services at 3100 S Elliot Avenue Suite 104
Total reviews
265
Average Rating
4.6/5
Dianna M,
Customer service response - Thanks for the great rating, Dianna! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1784238217583
Theodore was prompt, friendly and went right to work assessing the problem. I have only one recommendation to improve the service. It would have been very helpful to know it was going to take hours before the ice cubes would form. Not having that information resulted in me calling to schedule a 3rd. appointment and having to deal with your AI system. I want you to know that I found your whole communication system very difficult to communicate with you. Even completing this feedback was difficult due to the lack of options to answer questions, ie. I did not pay anything. It was covered by my Home Warranty. Della Goodwin
Della G,
Customer service response - Thank you for your feedback, Della! We're glad to hear Theodore was prompt and friendly, and we apologize for the communication difficulties you experienced. Your comments will help us improve our service.
Sears Home Services on 1762131360492
Theodore was honest and quick to answer ALL my questions. Got it working fast! Theodore gets 5 stars, but overall I’m giving 4 because scheduling is tough. You can pick the day, but not the time. You have to be available literally ALL DAY and you don’t even have a rough idea of when the tech will be there until the day of the repair. The price was reasonable because it didn’t require additional parts, but if it had I don’t think the price would be reasonable at all.
Jeremy J,
Customer service response - Thank you for your feedback, Jeremy! We're glad to hear Theodore was honest and quick, but we apologize for the inconvenience with scheduling. Your comments help us improve our service.
Sears Home Services on 1761611491575
Rburkett B,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1759716790119
Don’t like communicating strictly with AI and don’t like having to take a full day off work to meet with repair people. Only option was 8-5 and could not speak to anyone. Otherwise the repairman was polite and knowledgeable with the product.
T B,
Customer service response - Thank you for your feedback, T Bleau. We're glad to hear the repairman was polite and knowledgeable, and we apologize for any inconvenience caused by the scheduling and communication process.
Sears Home Services on 1750636755950
He was polite and knowledgeable
peres L,
Customer service response - Thank you for your 4-star review! We're glad to hear our technician was polite and knowledgeable.
Sears Home Services on 1744856052492
The technician was great! However since I sent the model and serial number with photos, you could have saved me a lot of money and time by telling me up front that you couldn’t order the part it needed. So now I’m out the money and nothing is fixed. This translates to no repeat business for your company. Bad way to do business.
Rob E,
Customer service response - Thank you for your feedback, Rob. We apologize for the inconvenience and will work to improve our communication process to prevent this in the future.
Sears Home Services on 1733288143881
Very polite
Barbara L,
Customer service response - Thank you for noticing our politeness. We strive to provide the best service in every interaction.
Sears Home Services on 1722177048519
Technician Marty was quick to diagnose our problem and quick to do the repair—bee compressor for the refrigerator. We appreciate the good service!
Stephen K,
Customer service response - We're thrilled to hear Marty could efficiently solve your refrigerator issue! Thank you for highlighting our service.
Sears Home Services on 1719195785137
I didn't get the technicians name but but he was very helpful & explained what to expect from each change. And si I could understand. However I'm did not quite understand the fee increase from $119 to $360. As I understood the charge for $119 it covered service call, parts, & repair. He was not able to repair nor were any parts used. He did explain the change but it didn't follow for me. Otherwise I was please with the service call. Thank you, Linda Brandel
Linda,
Customer service response - Thank you, Linda, for your feedback. We apologize for any confusion regarding the fee increase and would be happy to clarify any misunderstandings if you reach out directly.
Sears Home Services on 1716255354354
