3100 S Elliot Avenue Suite 104 Reviews

Dishwasher is not fixed. Dan would not allow the breaker to be turned on to check that it was fixed. Multiple pieces were removed without being replaced and we were told to put them back ourselves

Made service appointment for dishwasher the company canceled and didn’t reschedule CAN NEVER SPEAK TO A LIVE PERSON VERY BAD EXPERIENCE!!!!

Called to find out about getting my mixer repaired. Got some AI rep who didn't understand what I was wanting. Is it that hard to have a conversation with a person.

I was on the phone with a ai for 15 min, just to find out you can’t get ahold of an actual person, absolutely terrible, no wonder sears is going out of business

So far I've paid for parts labor and everything. Appointment has not been kept to have my dishwasher repaired. No call notification of any kind of cancelation and going on 3rd week waiting on repair person. Can't talk to a human to let me know whats up. Very stressful. Big money. No work done.

Two parts were ordered to repair our dryer. One was the cutoff and the other was the heating element. The heating element was not listed in their system so it was named “what is this.” Because of this error in this system, their end said it had not left the warehouse, despite the part having arrived. Because of this, they kept rescheduling the appointment at 5am every morning while I was asleep because the “part hadn’t left the warehouse.” EVERYTIME I tried to call their number (which took some googling to find), their automated system kept sending me to their AI named Samantha. Everytime I would try to reschedule the appointment at the original time, she would tell me the same thing. “The item ‘What is this?’ Has not arrived.” I FINALLY managed to get a hold of a real person by choosing different option during the automated part. She finally scheduled it back to the original time and added in the notes that both parts had arrived. Next morning I get the same email at 5am. This time is rescheduled even further out. I call back and am back with the AI. She reschedules back to the same times, Friday October 3rd 2025 0800-1200. No one showed up. It was moved to 1300-1700. No one showed up. Both times it even had projected times that he would arrived. Nothing. I managed to get ahold of a real person again. She scheduled it to Monday October 6th, 0800-1200. Noon hit and no one had showed up. I call the number, and it won’t let me talk to ANYONE, AI or real person. When I tried to ask for a representative, the automated system hung up on me. On the appointment page is said the expected arrival was 12:42, well after. He arrived at 1300. He was late to the appointed time, AND the late projected time. SEARS homes service has terrible communication with one of the worst uses for AI ever. I will never use an appliance from them ever again.

Terrible and unprofessional, they can’t show up on the schedule day that is scheduled and they are expecting you to be home from 8am-5pm, they came out once to take a look at our broken dryer and order parts, now that the parts are in we have been rescheduled twice and each time they have not showed up. We’ve been without a dryer for a month and you waste your entire day waiting on them, and we have now missed out on work for these people. I’m extremely frustrated. Oh, and customer service is non existent, good luck getting to talk to a real person when trying to get ahold of someone EDIT TO ADD: A technician finally showed up yesterday, on a Saturday. However we were outside in our driveway doing yard work. The technician came to the door, knocked once, thought we weren’t home then LEFT. Didn’t check to see if we were outside around the house even though we had 3 cars parked at our house!! I reached out to the tech, told him to give him 45 minutes and he’d be back. HE NEVER SHOWED BACK UP, now we have to wait another week for their next availability??? No one was help as usual. I am beyond frustrated. Super unprofessional. And no one is accommodating us. Stay far far away from these guys.

Terrible customer service. Horrible experience. They expect me to be home from an 8 AM to 5 PM window from Monday through Friday? That doesn’t work at all for most people.