4101 W Division St Reviews

Very helpful & got service call set up to have technician scheduled.

Very knowledgeable technician.

I was very pleased with the service. They were knowledgeable and efficient. Very good communication as what time to expect them and also when the follow up appointment would be to finish repairs.

Issue identified , parts ordered and tech completed the insulation as scheduled .

I would have given a 5, but they asked for model number and serial number so parts could be ordered so only one trip would be needed. I provided the information plus the part number, they ignored what I provided and didn’t order the parts until after the first trip.

My LG microwave, under warranty, went out the beginning of April. Apparently Sears Home Services was the only vendor LG would use for repairs. So after LG submitted the request to sears, Sears AI contacted me and said they couldn’t come out for 3 weeks because parts needed to be ordered. I got the parts within a week, but there were still no available dates until end of April. And the time slot that a technician would arrive that day was between 8am and 5pm. So I have to take off from work a whole day to wait for a tech. So the day rolls around and the technician never shows up. So I reach out to sears, keep in mind EVERYTHING is handled strictly by AI, and I am not getting anywhere. So I ask the AI chat bot to speak to a real person and it gives me a phone number. The phone number calls an AI bot that just confirms my appointment and doesn’t offer me an option to speak to someone. Finally, after pleading with the chat AI, it gives me another number. So I call this one, and I get someone from India who states that my case is closed, even though the AIs and the order online show that it’s open. The Indian guy doesn’t care, I have to open a new case through Lg. So I open a new warranty case through Lg. A couple days later an actual American guy from sears home services calls me, and after some discussion, doesn’t know why the last service call was missed and states that the parts that were shipped to me are wrong. So now more parts have to be ordered, so now I have to wait until JUNE 3rd!!! Again, I receive the parts within the week, however, unable to reschedule for an earlier date. So, TWO MONTHS, after my microwave goes out, I take another day off of work, because the timeline is once again between a ridiculous time somewhere between 8-5. This time a technician does come. The technician himself was fine. Fixed the microwave within an hour and was done. However, the whole process through Sears home services was absolutely horrible and will not be using myself or recommending the services to anyone.