4101 W Division St Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.1/5 (56 reviews)

Tim O

April 28, 2024

Called LG about a refrigerator problem. They scheduled the service repair with Sears Home Services. Everything went well at first. Guy came out and diagnosed the issue, but had to order the parts. Parts were shipped to my house on time. Another service appointment was made to install the parts. No one showed and no one gave any update in the 8-5 service window. I happened to have the techs number from the first appointment. He said that his vehicle broke down. Okay that happens but no call/texts? They rescheduled the appointment 4 more times but no one ever showed called or texted! Of course I called Sears Home services each time. Phone calls took 45 minutes just to talk to some one. They kept rescheduling but no one ever showed to put the parts in. I talked to managers and they even gave me dispatch's phone number to see if I could schedule myself. The person at dispatching hung up on me! Literally I have never had this bad of service. I still don’t have the Refrigerator fixed. If I could give a zero star review I would! I will never use Sears No Services again! So bad you can’t even make it up!

Source: Google

Customer service response - Thank you, Tim, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

Sears Home Services on April 28, 2024

Nicolas G

April 14, 2024

They fixed my fridge for $600. 34 days after the repair it failed again, looks like I'm out of luck.

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on April 14, 2024

Jeremy T

January 22, 2024
Source: Google

Customer service response - Hi, Jeremy, we are sorry to see we didn't meet your expectations with Sears Appliance Repair. If you would like to provide us with more details, we would be happy to hear anything we can do to ensure you have a better experience next time. Please send us a direct message at Facebook.com/SearshomeServices/.

Sears Home Services on January 22, 2024

Ryan R

October 28, 2023

This was an absolute nightmare. The technician started off by asking if I knew how to take apart the washer from the previous technician that diagnosed it. I left them alone to do the work and he said he'd figure it out. He then went outside to make a phone call or search something came back in and clearly was playing a video on how to fix it and turned his volume down. Left him alone for about an hour and a half any finally said I'm done I installed it this was one of the worst ones I've ever installed and I hope I never have to do it again. Then told me if they're still problems to reach back out and schedule for another service. He never tested plugged in or turned on the water to verify the part was installed correctly. So I turned it on and upon running a cycle water gushed out the bottom. I inspected and he never installed three screws on the bottom to hold the front on and he also damaged the metal on the top where a screw goes too. He also damaged part of the new part he installed. I know this because he threw that part in the box with the old part in it. Overall absolutely terrible experience. This technician should not be working on these types of machines. He should have in the beginning said I'm not comfortable with doing this can I reschedule.

Source: Google

Duwayne

December 21, 2023

I wouldn’t recommend these idiots for anything. They don’t know what they are doing!!!!

Source: Google
Average Rating: 4.1/5 (56 reviews)