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1605 S Broadway St Reviews
Read reviews from customers who used our services at 1605 S Broadway St
Total reviews
40
Average Rating
4.7/5
Right on schedule both visits. Diagnosed problem & ordered part first visit. Fix on second visit. Thanks
Joel M,
Customer service response - Thank you for acknowledging our punctuality and efficiency in diagnosing and fixing your appliance. We appreciate your feedback and are glad we could help!
Sears Home Services on 1716257287922
Cuchxhdj,
Customer service response - A big thank you, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1710296239308
Scott L,
Customer service response - Thank you so much for the fantastic 5-star rating, Scott! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1709680689777
Helena S,
Customer service response - Thank you so much for the fantastic 5-star rating, Helena! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1707246130787
Rick is a pleasant to deal with. Always gets the job done right!!! I appreciate him! He is the best!!!!!!!
Wolff F,
Kyle the repair person who was so sweet and gentle with my two dogs, did an amazing job not only fixing my oven...but also explained to me what to look for in the future. Thanks!!!
Jill G,
Joshua M,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1730874014815
No human agents available to speak to only AI.Everything's automated. Therefore I guess I will take my business elsewhere.You just lost a potential customer. Can't even schedule an appointment with a human.Have to do that with AI.Also, there is no option to actually speak to a human.Everything is through a I
Karianne L,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1768881199693
Wait all day for tech and no one showed up. No phone call as well. Ridiculous.
Randy H,
Customer service response - We apologize for the trouble you've faced, Randy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723162644314
Sears has been a nightmare to deal with regarding my service warranty. The guys who come to fix it have been nice, however they're customer service representatives on the phone so not speak English as a first language, they are rude, and do not understand what I am saying and never solve the problems I'm having. It's been a nightmare as stated and then they want me to buy they're in home service contact after failing to honor the extended warrenty I purchased with my appliances. They refuse to replace my dishwasher even after putting 4 the amount of money into parts than it would cost to give me a new one. Then to top that off its been deemed non repairable now after 6 months of having repair men here twice a month trying to replace all the parts. Now we're again waiting to hear what they intend to do since it can not be fixed. My recommendation is to avoid them like the bubonic plague.
Sarah P,
Customer service response - Thank you for taking the time to bring this to our attention, Sarah. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707367539095
