1605 S Broadway St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Joshua M
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on November 06, 2024
Randy H
Wait all day for tech and no one showed up. No phone call as well. Ridiculous.
Customer service response - We apologize for the trouble you've faced, Randy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 08, 2024
alyssa G
Virtual assistance SUCKS. Super repetitive and you don’t get anywhere with scheduling a repair. Idk why it’s even an option.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 22, 2024
Sarah P
Sears has been a nightmare to deal with regarding my service warranty. The guys who come to fix it have been nice, however they're customer service representatives on the phone so not speak English as a first language, they are rude, and do not understand what I am saying and never solve the problems I'm having. It's been a nightmare as stated and then they want me to buy they're in home service contact after failing to honor the extended warrenty I purchased with my appliances. They refuse to replace my dishwasher even after putting 4 the amount of money into parts than it would cost to give me a new one. Then to top that off its been deemed non repairable now after 6 months of having repair men here twice a month trying to replace all the parts. Now we're again waiting to hear what they intend to do since it can not be fixed. My recommendation is to avoid them like the bubonic plague.
Customer service response - Thank you for taking the time to bring this to our attention, Sarah. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 07, 2024
