12431 Wayzata Blvd Reviews

Michael replaced our Vent Fan unit and ran the dishwasher. We noticed that we could not read the display information after his repair. It was very fuzzy and blurred. He said it would clear up soon and left. That was not true. A second service call discovered that the sheet of insulation in the door had moved over the display screen causing the problem. The sheet of insulation was moved to its correct position and the display is visible and clear now. Too bad a second service call was needed.

He came in to troubleshoot and fix my furnace . His diagnosis was a dirty sensor when that was not even the problem with the furnace . He told me he cleaned the sensor and left . Things worked for 24 hours and the furnace broke again . He did not take the time to find the root problem of my furnace , hurried along and went about his day. It was really upsetting to find the furnace broken a day after someone come in to fix the problem.

Michael was great and did a nice job. That being said, I tried to contact the company the day prior to the appointment to try to narrow the 9 hour window of service that I was given to 7 hours. I spent 90 minutes on the phone and went through the phone tree several times, eventually got to a human 3 times (call center?) and then was transferred to another phone tree to be hung up on by a robot. 90 min and multiple calls and still never made it to a helpful human. Tech was good, but overall company communication was zero stars.

They cancelled the appointment for AC repair and next appointment is two weeks out. If they can’t handle appointments then they shouldn’t take it. There is no human but buggy AI in place so SUPER annoying. Stay away from them.

Here's a polished version of your review: First of all, the technician who arrived did not appear to have the experience needed to diagnose the problem. He relied on AI to help navigate the troubleshooting process, spent nearly an hour working on the issue, and ultimately left without fixing it. He stated that the filter was clogged, cleaned it out, and assured us the problem was resolved. Unfortunately, the issue remained, and we had to contact customer service through their chatbot to schedule another repair appointment. Overall, this was a frustrating experience, and I would not recommend this service.

I had an extremely disappointing experience with Sears repair service. I paid the diagnostic fee expecting a qualified technician to diagnose the issue and provide professional guidance. Instead, the technician repeatedly responded to my questions with “Google it” and was unable to answer what I felt were very basic questions about the problem and potential solutions. What was even more frustrating was that he seemed to jump straight to replacing parts without first performing basic troubleshooting steps, such as defrosting the unit to help determine the root cause of the problem. Rather than taking a methodical diagnostic approach, he appeared to assume parts needed to be replaced without adequately verifying the issue. I had already researched the problem online before scheduling the appointment, and the service provided offered little to no value beyond what I could find myself. For a paid diagnostic visit, I expected expertise, troubleshooting, and actionable recommendations. Instead, I was left without answers, without a resolution, and out the cost of the service call. Based on this experience, I would not recommend Sears repair service and would not use them again in the future.

Extremely unprofessional and did not fix a single issue. Showed up 3 hours late

Bestbuy/Asurian/sears sent two techs out to work on my refrigerator. The first Best Buy guy looked at the error code and told me he wasn’t supposed to be there. The processing of my issue was done incorrectly there should have been an escalation team that I was referred to. I made the call, waited 48 fo a repair person. Next guy came out and he had the same problem. “I’m sears I don’t work on LG” I asked why Best Buy sent him. He said he doesn’t work for Best Buy he works for sears. Continues to say he won’t work on or help me with my refrigerator because he isn’t supposed to be there. I am tired of the gamesmanship you play at BestBuy and Asurian. It is blatantly apparent you have no care for your customers whatsoever.

The technicians are so unprofessional, unfriendly and have the worst attitudes. I would definitely look elsewhere where.