12431 Wayzata Blvd Reviews

Didn't show up was a complete jerk on the phone. I wish I could choose negative. Never do business with this company.

Came off pretty rude. Unfortunate considering we are paying for a service.

update extremely and i can't stress that enough extremely upset. i would never use this company if i had a choice. we have two appliance to get fixed. one they never have come out just over the phone think they know what is wrong order parts said they would schedule repair once party came in .... over 5 weeks the parts have been here we have tried to schedule service and they keep canceling saying parts aren't here. call to travels it takes me over a 1/2 hour to get a liveP person to schedule appt only to have them cancel via text stating parts aren't here. Same thing on our other appliance as well except a tech food actually arrive found out what was wrong order parts, and hasn't made it back continually canceling saying parts aren't here. so frustrated my husband and I have had to rearrange apps to sit here and wait for them only to be canceled at the end of the day. when I call finally get a live person it is like pulling teeth to speak to a manager. they have a long way to go before I would trust them or want to do business with them. my husband has called 4 times and I am on my third tomorrow. this is awful absolutely awful. I work in customer service and the way they have treated me is just unbelievable. Pleaes note this post is not a reflection of the tech personally but rather the experience from the beginning. We ended having to call a different company after Sears again canceled the two appointments we had set up.

Absolute SCAM of a company. Contacting BBB regarding their breach of contract. One broken dishwasher. 14 appointments. 5 no shows by technicians. 3 months of Sears refusing to replace a broken product. If you have a Sears Warranty contract, cancel it immediately. If you have an appliance that's unrepairable, they will never replace it and continue sending technicians out. Their technicians even state that their supervisors will never approve replacement claims and will never talk to customers. No use calling them, each department is a separate off shore call center and they will keep forwarding you to a different department until you give up.

Horrible service, unable to reach anyone to talk to. They scheduled a repair for us a month after already fixing my problem & the repair was for someone else. The technician was rude when he showed up. Even during our first repair was horrible. The technician had to come out 3 times due to his error. Will never recommend this company to anyone.

Horrible

Scheduled a return appointment with the technician at the initial appointment the to install the part, but he didn't show up or call to see if part had arrived. Left numerous voicemails to let him know the part had arrived but didn't return my calls. Called Sears Home Service but couldn't talk with anyone to let someone know the part had arrived, just got a recorded message or chatted with a robot. After much frustration I got on You Tube and found out how to replace the part which I did myself. Two weeks after diagnostic appointment I get a call from technician asking if the part had arrived, so he never listened to any of my numerous voicemails. Then I get a final invoice and there was a $144 labor charge for replacing the part which he never did. I would not recommend Sears Home Service to anyone!

The technician lied about being licensed to get out of doing work for the warranty company who sent him. (Literally said he was not licensed in New Hope, MN to work on furnaces- THIS IS NOT A THING. If you're a MN licensed HVAC tech, you can work on standard heating units in NH without a special license). Vish also saw fit to address me as sweetheart and honey and told me that he isn't authorized to operate a normal wall mounted thermostat to turn the temp up on a heating system that needs a CO test. Truly a waste of a service call fee.... I have a full video of the service call from the moment he entered the residence until he left. It is ridiculous.

Defintely Do Not bother calling this company. Guy showed up after the 8 hour window, no call, then did nothing but look in the fridge, told me since it had been unplugged, whatever was frozen was defrosted and fine now, even though I told him I could tell from the sound that there were parts still not running because they had blown up. So another week without a fridge until a different tech can come out to hopefully actually do their job and open up the back of the fridge and look with their eyeballs. (ETA: 2nd tech: A+)