10 W Lake St Reviews

10 hours waiting for the technician to show up

it burn down

He loosened/ damaged part of the freezer/ refrigerator

I scheduled a service call for my washer. When I got my confirmation text, the listed price was twice the amount I had been verbally quoted in my phone call. I tried calling back, but the system, recognizing that my service was already scheduled, told me that there were no live agent services offered. The only support is a virtual assistant. Who could only tell me that I had a service scheduled. So I canceled that service because I will not stand for a bait and switch. And if the price in the online quote was wrong or not reflecting a discount, there was no way to get any assistance.

The virtual scheduler and no live person to take my call really put us over a barrel when the first technician never showed up in the 8-5pm window. No updates or explanation. The rescheduled technician also never showed up between the guaranteed wi dow of 8-5pm two days later. He called at 6:30 to ask if we still wanted him to come! Horrible scheduling with no way to contact a real person was not the technicians fault. In fact they both said that everyone complains about that. Think twice before using them.

Are you sure you want me sharing this on Google? I paid $139 and nothing was fixed

I do not recommend Sears Appliance Repair to repair appliances in your home. We had three technicians come to the house to repair a Frigidaire dishwasher, each of which proposed a different solution than the last person, spent $400, the dishwasher still leaks, and the last repair person lost a part to our dishwasher and we cannot find it. Each of the repair persons was 30+ later than the scheduled arrival time. The first repair person thought it was a seal around the door, didn't have the part so he ordered it to be delivered, and we had to schedule another appointment. The second repair person installed the part and thought the problem was a different part, so he ordered a second part and we scheduled another appointment. A third person came and installed the second part. He thought it may be yet another problem requiring a third part, but he did not tell us what he thought it would be. After he installed the second part, he did not stay to check his work. We ran the dishwasher after he left and it is still leaking. Also, the third person did not reinstall the toe panel at the bottom of the dishwasher and now we cannot find it and he's not answering his phone. If you call the main Sears number, AI will answer the phone. The AI recommended that we schedule an appointment for a fourth repair person to come out and install the part that the third repair person lost. We've decided to find a different company to complete the repairs.

He said he was going to let the company know that you guys dont have the required parts for the A.C unit he didn't and just marked the job completed no the job wasn't completed and thats not nice this is an emergency and he cant say he completed a job when he didn't do nothing he just checked the appliance and diagnosed the issue and never reported back to the company he did a poor job. My kids couldn't sleep last night because of the hot weather 😒

Had an appointment window from 8am to noon. Estimated arrival kept getting moved back. Preview of technicians location never changed. Got an "on the way" message at 12:10. An hour later still no updates or changes besides the estimated window moving back again. Ended up missing a whole day of work for no appearance at all. Do not recommend.

After having a technician come out twice to fix my dishwasher it still does not work. The parts I was told to order weren’t even part of the leakage problem. The technician didn’t stay long enough To identify the problem and didn’t wait to see afterwards if he fixed the problem. Then when talking to customer service about this, I was told to email about receiving some type of refund with no response. I have never worked with such an unprofessional company before.