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10 W Lake St Reviews
Read reviews from customers who used our services at 10 W Lake St
Total reviews
119
Average Rating
4.2/5
I wasn’t sure my furnace was acting correctly as my Nest thermostat sent me a report that my furnace was not heating for short periods of time and the temperature would drop by a degree or two. I Putin a claim with Choice Home Warrenty and they sent Michael from Sears Appliance repair, he introduced himself and we had a short conversation. He went right to work and discovered a sensor was dirty. He methodically cleaned, replaced it and my furnace is running very smoothly and heating properly once again. Michael was very polite and efficient. He is good furnace tech and please keep him around!
Cathy M,
Customer service response - Thank you for your review, Cathy! We're glad to hear Michael was polite and efficient in resolving the issue with your furnace.
Sears Home Services on 1766105654063
Tremont B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1765163681302
Caleb is a great technician, and was super nice to the doggo also.
Dalton B,
Customer service response - Thank you for your review, Dalton! We're glad to hear Caleb was great and friendly to your dog.
Sears Home Services on 1764908130083
Very friendly and knowledgeable service
Michael C,
Customer service response - Thank you for your review, Michael! We're glad to hear our service was friendly and knowledgeable.
Sears Home Services on 1764806528231
Sam S,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1764807480848
Was able to track when the technician was arriving. Caleb was very polite, professional and knowledgeable with any questions I had. They were also very efficient with getting the furnace running properly.
Eric S,
Customer service response - Thank you for your review, Eric! We're glad to hear Caleb was polite, professional, and efficient in getting your furnace running properly.
Sears Home Services on 1764642155112
I’ve felt very critical of Sears Home Service plan, as I’ve received an abundance of confusing emails and texts, but on your technicians have made everything right! Keep employing good people, and ditch AI (your CS hotline is useless).
Sam S,
Customer service response - Thank you for your review, Sam! We're glad to hear our technicians have made things right for you, and we appreciate your feedback on our communication and customer service.
Sears Home Services on 1764642487203
Sean M,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1764642727715
Cal was fantastic! I would totally recommend him! We did not have any heat for three days. It is warm and toasty now.
Kim S,
Customer service response - Thank you for your review, Kim! We're glad to hear Cal was fantastic and got your heat working again.
Sears Home Services on 1762915679936
Greg N,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1762390977892
