10 W Lake St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Berna G
I was well informed of things that needed to be done to prevent any problems. Explained all that was done.
Robert B
Edward H
Susan J
Tuan is a professional, knowledgeable, and friendly technician. I am very pleased with his work.
Joan O
Jeff was very efficient. His pleasant demeanor is a delight!
CL A
Benyam
10 hours waiting for the technician to show up
Jaime H
it burn down
Dawona H
He loosened/ damaged part of the freezer/ refrigerator
Customer service response - We apologize for the trouble you've faced, Dawona. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 19, 2025
dammy P
He said he was going to let the company know that you guys dont have the required parts for the A.C unit he didn't and just marked the job completed no the job wasn't completed and thats not nice this is an emergency and he cant say he completed a job when he didn't do nothing he just checked the appliance and diagnosed the issue and never reported back to the company he did a poor job. My kids couldn't sleep last night because of the hot weather 😒
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 13, 2025
