10 W Lake St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Robert B
Edward H
Susan J
Tuan is a professional, knowledgeable, and friendly technician. I am very pleased with his work.
Joan O
Jeff was very efficient. His pleasant demeanor is a delight!
CL A
Benyam
10 hours waiting for the technician to show up
Jaime H
it burn down
Dawona H
He loosened/ damaged part of the freezer/ refrigerator
Customer service response - We apologize for the trouble you've faced, Dawona. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 19, 2025
Susan H
The virtual scheduler and no live person to take my call really put us over a barrel when the first technician never showed up in the 8-5pm window. No updates or explanation. The rescheduled technician also never showed up between the guaranteed wi dow of 8-5pm two days later. He called at 6:30 to ask if we still wanted him to come! Horrible scheduling with no way to contact a real person was not the technicians fault. In fact they both said that everyone complains about that. Think twice before using them.
Customer service response - We apologize for the trouble you've faced, Susan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 05, 2025
Peter
Are you sure you want me sharing this on Google? I paid $139 and nothing was fixed
Customer service response - We apologize for the trouble you've faced, Peter. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 26, 2025
