10 W Lake St Reviews

Tech who did the repair was nice but took a crap in my basement bathroom… seriously!? The fist tech complained about my staircase. Overpriced as well, they ordered my part off of Amazon and I had to move my washer/dryer. What the hell did I pay for? Would not recommend Sears.

They never showed! Or called!

I hired a technician to look at my whirlpool oven, which had a F6, E1 error. He didn’t pull the oven out or take anything off, and just guessed that it might be the panel or heater which both would cost more than the entire oven. If I didn’t want to know what was actually wrong with the oven I would’ve just bought a new one in the first place instead of spending $140 for a technician to tell me a number of things that “might” be the issue. In my opinion I’m paying for you to tell me EXACTLY what is wrong with it, the technician should be actually pulling the oven out and looking at it, testing the sensor, etc. this was a waste of money, do not hire sears home service. Ridiculous.

After sending me a million texts and emails reminding me of my appointment, and trying to sell me an overpriced appliance repair plan, they were a no-call no-show on the day of. If you need appliance repair, go with someone local.

A tech came out, looked at the washing machine, and said that it was the main gear apparatus. The part had to be ordered. Two weeks later after the part arrived, a second tech came in and said that the gears were not the issue, it was the suspension. The suspension had to be ordered, so a third appointment was scheduled. The part never arrived, and the appointment date came and passed without any communication from Sears. The phone numbers were all automated and would hang up on you. I finally was able to cancel, and they said it would be 14-21 business days for a refund IF it was approved. This is without a doubt the worst service that I've ever experienced for any type of repair.

Absolute SCAM of a company. Contacting BBB regarding their breach of contract. One broken dishwasher. 14 appointments. 5 no shows by technicians. 3 months of Sears refusing to replace a broken product. If you have a Sears Warranty contract, cancel it immediately. If you have an appliance that's unrepairable, they will never replace it and continue sending technicians out. Their technicians even state that their supervisors will never approve replacement claims and will never talk to customers. No use calling them, each department is a separate off shore call center and they will keep forwarding you to a different department until you give up.

I scheduled a service call for my washer. When I got my confirmation text, the listed price was twice the amount I had been verbally quoted in my phone call. I tried calling back, but the system, recognizing that my service was already scheduled, told me that there were no live agent services offered. The only support is a virtual assistant. Who could only tell me that I had a service scheduled. So I canceled that service because I will not stand for a bait and switch. And if the price in the online quote was wrong or not reflecting a discount, there was no way to get any assistance.

The virtual scheduler and no live person to take my call really put us over a barrel when the first technician never showed up in the 8-5pm window. No updates or explanation. The rescheduled technician also never showed up between the guaranteed wi dow of 8-5pm two days later. He called at 6:30 to ask if we still wanted him to come! Horrible scheduling with no way to contact a real person was not the technicians fault. In fact they both said that everyone complains about that. Think twice before using them.

Are you sure you want me sharing this on Google? I paid $139 and nothing was fixed