10 W Lake St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Daniel S
I do not recommend Sears Appliance Repair to repair appliances in your home. We had three technicians come to the house to repair a Frigidaire dishwasher, each of which proposed a different solution than the last person, spent $400, the dishwasher still leaks, and the last repair person lost a part to our dishwasher and we cannot find it. Each of the repair persons was 30+ later than the scheduled arrival time. The first repair person thought it was a seal around the door, didn't have the part so he ordered it to be delivered, and we had to schedule another appointment. The second repair person installed the part and thought the problem was a different part, so he ordered a second part and we scheduled another appointment. A third person came and installed the second part. He thought it may be yet another problem requiring a third part, but he did not tell us what he thought it would be. After he installed the second part, he did not stay to check his work. We ran the dishwasher after he left and it is still leaking. Also, the third person did not reinstall the toe panel at the bottom of the dishwasher and now we cannot find it and he's not answering his phone. If you call the main Sears number, AI will answer the phone. The AI recommended that we schedule an appointment for a fourth repair person to come out and install the part that the third repair person lost. We've decided to find a different company to complete the repairs.
Customer service response - We apologize for the trouble you've faced, Daniel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 22, 2025
dammy P
He said he was going to let the company know that you guys dont have the required parts for the A.C unit he didn't and just marked the job completed no the job wasn't completed and thats not nice this is an emergency and he cant say he completed a job when he didn't do nothing he just checked the appliance and diagnosed the issue and never reported back to the company he did a poor job. My kids couldn't sleep last night because of the hot weather 😒
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 13, 2025
Jon G
Had an appointment window from 8am to noon. Estimated arrival kept getting moved back. Preview of technicians location never changed. Got an "on the way" message at 12:10. An hour later still no updates or changes besides the estimated window moving back again. Ended up missing a whole day of work for no appearance at all. Do not recommend.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on February 10, 2025
Jenny D
After having a technician come out twice to fix my dishwasher it still does not work. The parts I was told to order weren’t even part of the leakage problem. The technician didn’t stay long enough To identify the problem and didn’t wait to see afterwards if he fixed the problem. Then when talking to customer service about this, I was told to email about receiving some type of refund with no response. I have never worked with such an unprofessional company before.
Customer service response - We apologize for the trouble you've faced, Jenny. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 09, 2025
Kate M
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on January 23, 2025
James C
I would give 0 stars if I could. If you want a company to completely waste your time and money, then you've found the perfect fit. My dryer stopped working a week ago and we made an appointment for today (with a ridiculous window of 8am to 5pm by the way). We received a voicemail last night confirming our appointment, but today noticed at 1:30pm that our appointment was somehow moved to Monday. No email, text, call, nothing. I call the customer support line and explained the situation. Seeing as it is a negative experience, no support person would hang up their phone to allow me to get to the survey - very shady and just confirmed how poor Sears customer service is all around. I was transferred 8 times and eventually was disconnected without being able to give feedback. Safe to say I will not be giving Sears a dime and I sincerely hope nobody else does either.
Justin G
Sears service man did not show up on time. The time window was 8 AM to 5 PM. He showed up at 5:30 PM. When I called, they were noises of kids in the background. I was uncertain if the service man was at work or not. All he said was “unable to verify. “ He did not tell us what was wrong with our dishwasher. We were left not knowing what to do. We were left in the same situation as before we had called and set up the appointment.
mary
Very disappointed. Wish my AC Protection Agreement was was still handled by Sears. In all the yrs i was with Sears, i had 5 star service, and had it renewed each and every yr with no difficulty, but this yr not so. Its handled by a different company. Have no idea what they're doing, they don't either. Sorry folks, just had to tell it the way it is. Anyone else, thanks for understanding anyway. Mary
Brody B
The issue has not been fixed. The refrigerator remains to leak.