10 W Lake St Reviews

Had an appointment window from 8am to noon. Estimated arrival kept getting moved back. Preview of technicians location never changed. Got an "on the way" message at 12:10. An hour later still no updates or changes besides the estimated window moving back again. Ended up missing a whole day of work for no appearance at all. Do not recommend.

After having a technician come out twice to fix my dishwasher it still does not work. The parts I was told to order weren’t even part of the leakage problem. The technician didn’t stay long enough To identify the problem and didn’t wait to see afterwards if he fixed the problem. Then when talking to customer service about this, I was told to email about receiving some type of refund with no response. I have never worked with such an unprofessional company before.

I would give 0 stars if I could. If you want a company to completely waste your time and money, then you've found the perfect fit. My dryer stopped working a week ago and we made an appointment for today (with a ridiculous window of 8am to 5pm by the way). We received a voicemail last night confirming our appointment, but today noticed at 1:30pm that our appointment was somehow moved to Monday. No email, text, call, nothing. I call the customer support line and explained the situation. Seeing as it is a negative experience, no support person would hang up their phone to allow me to get to the survey - very shady and just confirmed how poor Sears customer service is all around. I was transferred 8 times and eventually was disconnected without being able to give feedback. Safe to say I will not be giving Sears a dime and I sincerely hope nobody else does either.

Sears service man did not show up on time. The time window was 8 AM to 5 PM. He showed up at 5:30 PM. When I called, they were noises of kids in the background. I was uncertain if the service man was at work or not. All he said was “unable to verify. “ He did not tell us what was wrong with our dishwasher. We were left not knowing what to do. We were left in the same situation as before we had called and set up the appointment.

Very disappointed. Wish my AC Protection Agreement was was still handled by Sears. In all the yrs i was with Sears, i had 5 star service, and had it renewed each and every yr with no difficulty, but this yr not so. Its handled by a different company. Have no idea what they're doing, they don't either. Sorry folks, just had to tell it the way it is. Anyone else, thanks for understanding anyway. Mary

The issue has not been fixed. The refrigerator remains to leak.