1600 Miller Trunk Highway Reviews

Pros: The technician, Virgil, called with ETA, and quickly installed the new sensor that had been sent to us in advance. He was thorough and helpful. 5 Stars for him. Cons: We upped our service date from 11/15 to 11/12 based on an AI generated message. After waiting ALL DAY (8am to 5pm) 11/12 for the service call, we received a message just after 5pm that our appt was rescheduled to 11/13...also 8am to 5pm. 0-1 star for lack of consideration for OUR time.

We have had an experience that ended with no solution. We have had service people in our home so frequently we felt like family, not a totally bad thing because Virgil was amazing. The problem was there is absolutely no way to speak to a representative when you have a question or need to confirm that the part has arrived. Doug was called in to assist Joseph with the problem and both worked hard to fix our issue but nothing could be done. We opted to cease and desist, with no solution. We are not being charged due to the inability of finding a solution

The person sent out to install the replacement parts ordered for my dryer was very resentful about having to make the service call as he was planning to take today as a vacation day. There has obviously been a breakdown in communication. For example, I was not notified until later in the day on Wednesday that my scheduled Wednesday appointed had been changed . I tried to reschedule (on line) for Friday but apparently that didn't work out as the serviceman came out this morning (Saturday). On a happier note, my dryer is now functioning.

Well, he determined that there wasn’t anything wrong with the dishwasher, but in taking some panels off the front to do his diagnostics, he didn’t put them back properly. So now it opens and closes with hesitation and a creaky sound. Therefore we had to schedule another visit.

I recommend NOT using this company also known as Sears Home Services for your appliance repair. Plus, there is no way to talk with a real person no matter how hard you try. Further assistance for your decision.. look em up on BBB

Their AI when you call sucks. I repeated my address multiple times and it got it wrong each time. When you ask to talk to a real person it says it's ai only. So they don't want my business that's fine just tell me. I'll go elsewhere

I contacted Sears Repair Service almost certain that the problem with my Frigidaire washing machine was with the door locking mechanism (error code "dr" appeared every time I tried to start the washer, and the locking mechanism looked damaged). I arranged for Sear's diagnostic service for $139, on their automated service website, without being able to talk to a human being. I thought that the repairman would be able to make the repair on the same visit. WRONG!! He informed me he didn't carry parts, even tho I mentioned the "dr" error code on the service ticket, and gave them the model and serial number info, as well as a photo of the door lock mechanism. The repairman said that the part would have to be ordered, and repairs might not happen for 2 or more weeks, at a cost of around $600!! I never would have made the "diagnostic service" appt if I'd known how much the repair would cost and how long it would take. I WILL NEVER USE SEARS REPAIR AGAIN. WHAT A RIPOFF!!

Technician was very friendly, but did not seem knowledgeable about how to diagnose and fix what was wrong with our oven. After two different parts and 3 visits, we still have an oven that does not work and don't know why. Super hard to talk to an actual person when calling and the online chat is unhelpful as well. We still have not received a mailing label to return the last unnecessary part to get a refund. Supposedly being refunded for the labor charges (still have to pay the initial diganostic fee, which I am okay with, as we did call for service), but not fully confident that will happen.

I have been trying to get an appointment for repairs to my washer for over a week, and I'm beginning to think this business no longer exists in my area.

Wanted $400 to fix a $20 motor for a fridge. Then charges me $139, because I canceled. The guy never opened the back of the freezer to even CHECK if it was the motor he just straight up told me $400. Keep in mind this was for my 91 year old grandmother, they tried to scam her.