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1600 Miller Trunk Highway Reviews
Read reviews from customers who used our services at 1600 Miller Trunk Highway
Total reviews
67
Average Rating
4/5
Randy B,
Customer service response - Thank you so much for the fantastic 5-star rating, Randy! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1716968561047
Virgil came to my home to fix my dryer.. very polite. Fixed my dryer! Went above and beyond.. thank you so much Virgil.. great service !
Catherine C,
Customer service response - Thank you for your kind words! We're thrilled to hear Virgil went above and beyond in fixing your dryer.
Sears Home Services on 1716881433736
Kent,
Jacob was super and would hope to have him back for other repairs. I am not impressed with Sears warranty app at all. I had to pay twice $100 deductible on same job to make an appt that was missed. Nobody to speak to when calling for warranty work or questions. Terrible site and automated phone calls with no access to representative. Tried for 3 days and hours on hours. So paid again to get job done
Connie K,
Virgil is good at what he does and he is friendly and professional.
Bill N,
Patrick G,
Stephen M,
The tech was very knowledgeable and completed the repair without any issues. He was very pleasant and courteous.
Patricia N,
Customer service response - Thank you for your kind review! We appreciate your feedback and are glad to hear that our technician was knowledgeable, efficient, and provided excellent customer service.
Sears Home Services on 1705465522383
We had repair tech come out a week ago to look at our malfunctioning LG washer. He was neither friendly or helpful and did not explain the problem. Sears refunded my diagnostic fee and sent another tech today (Virgil!) who was Friendly, thorough, and diagnosed a completely different problem...but explained in a way I could understand! Overall, I would not use Sears again for scheduling an appliance repair.
Wendy W,
Customer service response - Thank you for the positive feedback! We're delighted to hear our team made your experience understandable and thorough.
Sears Home Services on 1716432333921
I believe the repair person, Virgil, did what he could. We needed a warranty part and LG & the Sears service manager couldn't figure out how to get it for us. We wasted 4 weeks and hours on the phone with LG people trying to get the part. Not sure why this was so hard, but I didn't buy another LG refrigerator! The rating should have been lower, but I feel the repairman really tried everything to get the warranty part.
Vicki K,
Customer service response - We apologize for the difficulty in obtaining the warranty part, Vicki. We're glad Virgil did his best to assist, and we appreciate your feedback to help us improve our process.
Sears Home Services on 1732425274403
