1600 Miller Trunk Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Eric E
Is there a ZERO star option? I had a leaky dishwasher that was giving me an error code that could have triggered by multiple potential issues. Upon the technicians arrival the error code had gone away and the dishwasher seemed to be working. He came in anyway and noticed that there was a little bit of buildup on the door and chalked that up to what was causing the issues. I asked about the other issues that could have been causing it and if he can rule them out. He said that if any of the other possible issues were causing the error that I’d be better off replacing the machine than fixing it. He then charged me $139 and called it a day. He was here for 5 minutes and never diagnosed the problem, nor did he rule any issue out as being the potential cause. He only pointed out the very little bit of soap buildup. The $139 charge is a “diagnostic” charge. The issue was never disgnosed. The issue returned leaving me with no way of knowing what’s wrong with the machine. I called them and asked for a refund, they gave me an email to reach out to, and never heard anything back from them. Stay away from these crooks.
Customer service response - We're really sorry to hear about your experience, Eric. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on November 10, 2024
Sherry B
Second week in a row that I scheduled service and didn’t get any. The technician assigned to me was rude, condescending and didn’t show up either time. I still need my dryer repaired but will not be hiring sears.
Customer service response - We apologize for the trouble you've faced, Sherry. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 25, 2024
Joseph K
Did not fix problem
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on August 11, 2024
Tamie A
I’ve spent 3 full days at home as they continuously changed the time 4 times throughout the days and then still showed up a hour late. This is the second person here that does not have knowledge on the refrigerator. They ordered 3 parts replaced two and left with the computer board. And I still do not have an ice machine that works. He confirmed upon leaving that it works?
Customer service response - Thank you, Tamie, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 29, 2024
Axel O
I couldn’t get past the call center. They were unable to give me any Real estimate on the repair. I needed an estimate on how much to replace a belt and an idler pulley on a dryer. And they quoted me at $275 as a general for any repair. If it takes a tech two hours to do this, they’d be getting paid over $100 an hour since The total for parts is only $35. And that’s including four extra dryer rollers that I may not even need. When I asked to speak to a tech to get a quote on this exact repair, they said they can’t do that.
Customer service response - Thank you for taking the time to bring this to our attention, Axel. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 31, 2024
Lari S
We did not receive service, therefore I cannot rate the technician. He called us on the phone, and it was determined he did not have a compressor for our fridge, so he did not come to our house
Customer service response - Thank you, Lari, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on January 24, 2024
Maijaliisa K
Worst experience ever - will never use sears again.
Customer service response - Hi Maijaliisa, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on January 16, 2024
