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215 W Lake St Reviews
Read reviews from customers who used our services at 215 W Lake St
Total reviews
29
Average Rating
4.7/5
Chadwick was an exceptionally good technician b
Mary K,
m A,
Michael K,
Julie T,
We Called GE for repair on a brand new stove oven. We were lucky enough to get Chad as our service repair man. He was Friendly, Courteous and very knowledgeable and ordered the parts for the repair. He came back after we received the parts and completed the job ! You are very lucky to have Chad representing your company !!
ak D,
April S,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707174376838
Ordered wrong parts
Tina B,
Customer service response - We apologize for any inconvenience caused by ordering the wrong parts. We appreciate your feedback and will take it into account to improve our service. Thank you for bringing this to our attention.
Sears Home Services on 1705596120808
He ordered our ice maker from Amazon. Paid 85.00 for it but charged us over 250.00. I understand mark up but that was way over priced. Kris had to come back again because there was a wire not connected. In the mean time I was buying bags of ice. I even told Kris that he spelled my last name wrong, and never did get it right.
Michelle T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1765938850841
Very disappointed. I made an appointment two days ago for a microwave repair. The time slot for the technician’s arrival was 8 AM to 5 PM. I rescheduled my day and took off work to wait for the technician. At 2:30 PM, I got a text message that the technician will not be arriving today. The message included options for rescheduling the appointment, but the soonest availability was seven calendar days from today. Seriously?? Awful. I tried calling them, but the AI system wouldn’t let me speak to a human and didn’t care about the inconvenience they caused. Waste of time.
Tim C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1761182276059
