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22801 Harper Ave Reviews
Read reviews from customers who used our services at 22801 Harper Ave
Total reviews
141
Average Rating
4.5/5
The time slot they give you is a joke The amount for repairs is a joke Was not even told what was wrong with the washer and why it was not spinning $150 was only for him to come out not including 800 for parts
Dawn H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757466810243
Ice maker was working before repairman and now it’s not working !!
Cam C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1754879309543
No work was completed after three visits
Timothy H,
Customer service response - Hi Timothy, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1733419550800
David S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1731549005058
i am not one to complain and hate writing reviews but i must write this. called for as repair for my fridge not working repairman came out quoted 3 things i needed a motor fan and control board over 700 and said its better to purchase a new one. my fridge less than 3 years old, i paid 149.for service call I called another company out. service charge 100.00 and I dont have a service board and it was fixed for 400.00.I just paid for nothing
Vasht W,
Customer service response - We apologize for the trouble you've faced, Vasht. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725766011266
I’ve been waiting for a repair on my refrigerator. Techs not showing up for appointments. Lost a lot of food. Techs telling me they just got the job and it was too late so they could not come do the job. Now a technician shows up and says it fixed but it’s not fixed. Refrigerator still not working. So frustrated. But Sears just took their monthly payment and they charged up the out of pocket fee. Truly not a satisfied customer.
Joanne F,
Customer service response - We apologize for the trouble you've faced, Joanne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725277192306
The technician did not show up. This is the second time he has done so and tried to appear that he did. Worst customer service ever! Please be aware if you have to do business with them!
Thee I,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722176228008
Brian never showed up! I would never use Sears service again. Supposed to be at my house between 12-3. Air conditioning unit leaking . Then they pushed it back to 5:00, then 6:00 then NEVER! Not even a courtesy text message to let me know what was going on.. nothing!!!terrible customer service!
Karen P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722176248916
You could take less time to come and make the repairs
SHERILYNN D,
the person came for less than 10 minutes, told us nothing was wrong, and we were still expected to pay 150$. that is absolutely ridiculous. he showed me something online to use for the washer, but didn't even have those proper tools to do the work in home to help the machine, making the 150$ possibly worth the cost. there should be a 50$ charge if the person spends less than 30 minutes at a home and determines nothing is wrong. paying 150$ for no work at all to be done and staying less than 10 minutes is absurd. I will rethink using sears again in the future.
Katy D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718932288523
