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1840 M 119 Reviews
Read reviews from customers who used our services at 1840 M 119
Total reviews
29
Average Rating
4.2/5
Charles M,
Customer service response - A big thank you, Charles, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1707174787766
Tim was very prompt, polite, and knowledgeable. He quickly discovered the problem. Thank you, Tim! If my phone worked right, you would get 5 stars!!
Sue U,
Tiffany H,
Wasn’t impressed. He opened the door and took a reading with his phone. Said they don’t make the part any more.
Lyle J,
Customer service response - We apologize for the inconvenience, Lyle. We appreciate your feedback and are working to improve our service.
Sears Home Services on 1749082981550
The most basics of misses. We just moved into our new home and were having problem with the dryer heating. The repairman said we needed a new heating element and our ducts were clogged. Come to find out neither of these were true. I purchased a new electric dryer and when they came to install found out that we have gas and the dryer that was hooked up to the electric was a fire hazard. Seems a dryer repairman would have noticed this right away. Very poor service. I feel the canned response is for us to spend more money. I would like a refund for my service and will never recommend them to anyone.
Marie N,
Customer service response - We apologize for the trouble you've faced, Marie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780276515105
Waited all day for service tech to show up and they did not. Not even a call to tell us they were not coming. BIG FAIL!
Richard,
Customer service response - We apologize for the trouble you've faced, Richard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779236651038
Had a tech come out and without performing any test, listened to the fridge run and said it needs an $800 compressor. I googled the issue and fixed it myself with a $20 Amazon part. Terrible service for not even testing the part.
Mike C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1758503951844
GE subcontracts with Sears Home Services or A&E Factory Services in our area. We have a brand new refrigerator that needs the main board replaced after a service tech diagnosed the problem. We have had the new board for over two weeks and I cannot talk to anyone to confirm when someone is coming back. The call center is useless!!
Kathy B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718935092845
I have been without a washer since before Christmas. I have been to the laundromat three times at $30 a pop
Mike B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707360812213
