2125 S Mission St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tammy P
Felix I
Great and professional customer service.
Betsy A
Nate S
Worst company ever!!!!!. I can't get anyone on the phone sit on hold all day. Technician was a no call no show. I lost a days pay sitting around. Have had to reschedule numerous times. They don't order the right parts. Probably still won't get a response! Hopefully you see this review again. They just sent me a response like they are sorry and want me to respond to them on Facebook. I don't have Facebook so give me your number to settle this bad business
Customer service response - Thank you, Nate, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on April 09, 2024
Randy B
Had a tech come out to look at my oven. It has a bad ignitor. He quoted me over 500 dollars for parts and labor. Wanted me to pay 270.00 for a new ignitor. Ummm sorry that's a 30 dollar part. No way am I paying 270 for a 30 dollar part. So I ordered an ignitor off Amazon. Cost 30.30 with delivery. Takes 20 min. To change out. I'll never call sears again.
Kara M
It's bad enough we paid $99.00 for diagnosis, which is fine, but then was going to be charged an additional $545.00 for the heating element the stove needed, which I got the part for 24 dollars on Amazon, the same part the man told me was $270.00! And another $270.00 for labor! I understand workers need paid, businesses have to make money, but that right there is what I call "highway robbery!" Not satisfied at all! Would not recommend!!
