1290 N Monroe St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Keith S
Seth the service man was exceptional. He arrived when expected, noted my previous problems trying to get the job done and completed the job quickly and efficiently. He gave me a better degree of confidence to continue with the service contract.
Customer service response - Thank you for your 5-star review, Keith! We're pleased to hear Seth provided exceptional service and restored your confidence in our service contract.
Sears Home Services on April 27, 2025
Chad A
Completed all service work necessary. Fixed the issue.
Customer service response - Thank you for your 5-star review, Chad! We're pleased to hear that the service work was completed and the issue was fixed.
Sears Home Services on April 24, 2025
jerry T
Dennis was very helpful and Cleaned up after he was done
Customer service response - Thank you for your 5-star review, Jerry! We're pleased to hear Dennis was helpful and cleaned up after his work.
Sears Home Services on April 23, 2025
Harold D
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 23, 2025
Deborah T
Very knowledgeable and efficient!
Customer service response - Thank you for your 5-star review, Deborah! We're pleased to hear our service was knowledgeable and efficient.
Sears Home Services on April 22, 2025
Cindy N
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on April 17, 2025
Maralee A
Hi, aside from setting up the initial appointment with AI (seamless/easy) and a few calls with non- English speaking assistants ( they didn’t understand the questions) one hung up on us. Ed P. Our service technician was a breath of fresh air and super experienced and pleasant, can’t say enough good things about his expertise, and tidied up after he was done!
Customer service response - Thank you for your 5-star review, Maralee! We're pleased to hear Ed P. provided excellent service and expertise, and we appreciate your feedback on the appointment setup process.
Sears Home Services on April 13, 2025
Jeffery M
The knowledge and skills were amazing. The Sears technicians are the best I've ever had to deal with. The price of parts needed are crazy high but that's just the way things are now. If I were to buy brand new, it would have cost me double. Hopefully I won't need anything fixed in the future but if I do, I will call Sears. Thank you.
Customer service response - Thank you for your 5-star review, Jeffery! We're pleased to hear you found our technicians knowledgeable and skilled, and we appreciate your understanding regarding the cost of parts.
Sears Home Services on April 09, 2025
Cynthia B
The repair technician identified the problem with my washing machine in about 5 minutes. He explained the options and pros and cons of repair vs. a new purchase. I decided to have it repaired which required ordering a new part. He will be back in 5 days to finish up. He also cleaned my dryer and did a great job, vacuuming up dust afterwards. Even though I have to wait for the washer repair I am satisfied with today's service visit. Will I have to pay $129.00 again when he returns in 5 days?
Customer service response - Thank you for your 5-star review, Cynthia! We're pleased to hear you were satisfied with the technician's service and thoroughness. Please contact us directly to discuss any additional charges for the follow-up visit.
Sears Home Services on March 30, 2025
Brandon J
James was nice and very helpful the short period of time he was here
Customer service response - Thank you for your 5-star review, Brandon! We're pleased to hear James was nice and helpful during his visit.
Sears Home Services on March 26, 2025
