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1290 N Monroe St Reviews
Read reviews from customers who used our services at 1290 N Monroe St
Total reviews
410
Average Rating
4.6/5
Harold D,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1745455675489
Very knowledgeable and efficient!
Deborah T,
Customer service response - Thank you for your 5-star review, Deborah! We're pleased to hear our service was knowledgeable and efficient.
Sears Home Services on 1745363247567
Cindy N,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1744942266061
Hi, aside from setting up the initial appointment with AI (seamless/easy) and a few calls with non- English speaking assistants ( they didn’t understand the questions) one hung up on us. Ed P. Our service technician was a breath of fresh air and super experienced and pleasant, can’t say enough good things about his expertise, and tidied up after he was done!
Maralee A,
Customer service response - Thank you for your 5-star review, Maralee! We're pleased to hear Ed P. provided excellent service and expertise, and we appreciate your feedback on the appointment setup process.
Sears Home Services on 1744592090160
The knowledge and skills were amazing. The Sears technicians are the best I've ever had to deal with. The price of parts needed are crazy high but that's just the way things are now. If I were to buy brand new, it would have cost me double. Hopefully I won't need anything fixed in the future but if I do, I will call Sears. Thank you.
Jeffery M,
Customer service response - Thank you for your 5-star review, Jeffery! We're pleased to hear you found our technicians knowledgeable and skilled, and we appreciate your understanding regarding the cost of parts.
Sears Home Services on 1744243098031
The repair technician identified the problem with my washing machine in about 5 minutes. He explained the options and pros and cons of repair vs. a new purchase. I decided to have it repaired which required ordering a new part. He will be back in 5 days to finish up. He also cleaned my dryer and did a great job, vacuuming up dust afterwards. Even though I have to wait for the washer repair I am satisfied with today's service visit. Will I have to pay $129.00 again when he returns in 5 days?
Cynthia B,
Customer service response - Thank you for your 5-star review, Cynthia! We're pleased to hear you were satisfied with the technician's service and thoroughness. Please contact us directly to discuss any additional charges for the follow-up visit.
Sears Home Services on 1743384329615
James was nice and very helpful the short period of time he was here
Brandon J,
Customer service response - Thank you for your 5-star review, Brandon! We're pleased to hear James was nice and helpful during his visit.
Sears Home Services on 1743043785239
K D,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1742433509905
Bobby H,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1741916011665
Joe was excellent. But he could not address the problem of the service fee from Fridays appt. I was not told that I could not get recompense for the service fee from one day to the next. Who do I address this matter to? Essentially I paid the service fee and still got the repair within a days time. Again my technician was awesome. This issue is with the company.
Brenda,
Customer service response - Thank you for your 5-star review, Brenda! We're pleased to hear Joe was excellent. For assistance with the service fee issue, please contact us directly so we can help resolve it.
Sears Home Services on 1741916648830
