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1290 N Monroe St Reviews
Read reviews from customers who used our services at 1290 N Monroe St
Total reviews
411
Average Rating
4.6/5
Gas stove burner
Mary B,
Customer service response - Thank you for your review, Mary! We're glad to hear you had a positive experience with your gas stove burner service.
Sears Home Services on 1762300166690
James C,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1753832571341
James O,
Customer service response - Thank you for the 4-star rating, James! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1752111086863
Tech was fine. Fortunately I saw a rescheduled date for two weeks out and was able to change it. Parts were here. Took the tech 10 minutes to install. Glad I didn't wait two weeks for a return repair.
Kathleen L,
Customer service response - Thank you for your review, Kathleen! We're glad the tech was able to complete the repair quickly, and we appreciate your proactive approach in rescheduling.
Sears Home Services on 1751866840023
The technician was great but I had several appointments with Sears where no one showed up. Excuses were that they had the wrong address, short staffed, and no one was home. We canceled appointments to be there and had to keep food in a cooler for over a week. I called daily to complain but it didn't help.
Roseann L,
Customer service response - We apologize for the inconvenience you experienced, Roseann. We're glad the technician was great, but we regret the scheduling issues. Thank you for your feedback.
Sears Home Services on 1747884124245
My technician was very knowledgeable and did the work as promised. I am a happy customer
Robert B,
Customer service response - Thank you for your 4-star review, Robert! We're glad to hear our technician was knowledgeable and met your expectations.
Sears Home Services on 1733673100785
Very good! Gentleman was very nice and seemed to know what he was doing! However, I only observed him googling the necessary parts and then telling me they were no longer available and then telling me it would be a very expensive fix even if he could get the parts. I was aware of the rules ahead of time, and it wasn’t the gentleman’s fault, and I definitely owed and paid the $139.00. But in my opinion, that is a large amount of money merely to find out that nothing can be done.
Douglas L,
Customer service response - Thank you for your feedback, Douglas. We apologize for any inconvenience and appreciate your understanding; we'll work to improve our service.
Sears Home Services on 1732690879539
Rescheduled appointment took longer than we hoped to schedule, but our Technician was efficient and friendly when he arrived.
Joe O,
Customer service response - We apologize for the inconvenience with the rescheduling and appreciate your patience. Thank you for acknowledging our technician's efficiency and friendliness.
Sears Home Services on 1722770044534
30 mins late for the 8 hour window they had and then felt like they could get snippy with us when we had to be somewhere
Richard S,
Customer service response - We apologize for the delay and any inconvenience caused, Richard. Thank you for your feedback, and we appreciate your patience.
Sears Home Services on 1782092845542
He was a nice guy and did his job the best as he could
norm H,
Customer service response - Thank you for your feedback, Norm. We're glad to hear the technician was nice and did his best.
Sears Home Services on 1773015622817
