1495 O'Dovero Dr Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.7/5 (32 reviews)

Kathy H

January 16, 2024
Source: Google

Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!

Sears Home Services on January 16, 2024

Lisa E

February 07, 2024

Jake was very nice and called a couple of times to keep me updated on when he would get to my house and then while here he was very informative.

Source: Google

Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about Jake's communication and informative service during his visit.

Sears Home Services on February 07, 2024

Suzie C

December 21, 2023
Source: Google

Wayne D

November 06, 2023

Excellent service - Jake is GREAT!

Source: Google

Gidget G

November 08, 2023

Tech was very good to talk to but not sure how they do their scheduling. Info not shared it seemed.

Source: Google

adam J

November 13, 2023

Very expensive.... they wanted nearly double what I found someone locally for

Source: Google

Joshua L

April 02, 2025

Called them because our washing machine was leaking. The first guy they sent out told us there was nothing wrong with the machine and to call a plumber because the drain must be backed up. Once we ensured there was no issue with our drains we tried to have them back out because the machine was still leaking (it ended up being a faulty water level sensor) and the technician didn't even show up. Tried to call and see what our next move was, and to get our money back, but the phone AI just told us it "couldn't help with that." Apparently they fired all their receptionists so you're forced to hash this stuff out with robots who can't help you. This place is a scam, call somebody else.

Source: Google

Customer service response - We're really sorry to hear about your experience, Joshua. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on April 02, 2025

John

November 21, 2023

FIRST: I waited 2 weeks to write this review to insure I was correct. My refrigerator was getting too cold. The tech arrived, he took a cursory look at the fridge. I Was told circuit board was bad and was obsolete (no board tests were performed). He vacuumed blew out the condenser area for no reason (that cost $20). He said I needed a new refrigerator. THE NEXT DAY: I monkeyed around some more with the fridge and found that the issue is in the ice maker! I turned it off and the refrigerator works fine and has for the last two weeks. SO, I paid $99 for a MIS diagnosis and $19.99 more for an unnecessary cleaning.

Source: Google
Average Rating: 4.7/5 (32 reviews)