6730 S River Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Cathie S
He was on time and repaired the dryer quickly. He was also very professional and pleasant.
Customer service response - We're thrilled to hear our technician provided timely, professional, and pleasant service for your dryer repair. Thank you for sharing your positive experience!
Sears Home Services on August 06, 2024
Liv H
David was very informative, professional and was able to get my a/c up and running on the day he came out. Thank you again David!!
Customer service response - We're thrilled to hear David was able to provide you with such efficient and professional service! Thank you for taking the time to acknowledge his hard work.
Sears Home Services on July 11, 2024
Bryan L
Quick and very polite service. The process is much easier than a couple years ago. Great job to all.
Customer service response - Thank you for your kind review and for noticing our improvements. We're thrilled to have provided you with quick and polite service.
Sears Home Services on June 27, 2024
Alfred D
JALEN DID AN EXCEPTIONAL JOB. HE WAS SKILLED AND THOROUGH. HE STUCK WITH IT REGARDLESS OF DIFFICULTY AND PERFORMED A COMPLETE REPAIR. WE WISH ALL SERVICE PROVIDERS WERE MORE LIKE JALEN
Customer service response - Thank you for your glowing review. We're proud to have Jalen on our team and thrilled to hear about your positive experience with our service.
Sears Home Services on June 17, 2024
Janet B
Fixing the problem was minimal, John always has good suggestions to keep things working.
Customer service response - Thank you for your feedback. We're glad John could help with effective solutions to keep your appliances running smoothly.
Sears Home Services on June 03, 2024
CHRIS R
Customer service response - A big thank you, CHRIS, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on January 23, 2024
Christine C
Customer service response - A big thank you, Christine, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
Denise B
Leon B
Friendly courteous and on time
Customer service response - Thank you for your positive feedback, Leon! We're pleased to hear that our service was friendly, courteous, and punctual.
Sears Home Services on October 20, 2024
Kaitlin F
While my appliance was fixed, I was unhappy with the amount of time it took from arrival to completion. The technician arrived to my house well before the second “estimated arrival time”. They sat in my driveway for 10-15 minutes before even calling me. Then, they stated that they had “just got there” and said they would be inside in about 4-5 minutes. I waited, again, another 10 minutes. The amount of time it took to fix the appliance could have been done in the time they were sitting in my driveway (parked in the middle blocking the entire thing). Also- I was not notified of what I can expect when using the first few times, such as burning off of coatings resulting in a burning plastic smell. I understand completing paperwork, however, park in the street before parking in the driveway and having the audacity to tell me you just got there.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 09, 2025
