6730 S River Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
psevin2
Bait & switch for sure! I received an "offer" to waive the $149.00 diagnostic fee is we booked the repair after a technician came to our home and diagnosed the issue. He came and correctly identified the problem, but guess what? The repair price was inflated by $150!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on April 11, 2024
Paul W
The technicians that come out are professional and know what they are doing. The call center is horrible. The system intentionally makes it next to impossible to get in touch with a person. I had to call back many many times to get something resolved that only a person could help with.
Customer service response - Thank you for taking the time to bring this to our attention, Paul. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 13, 2024
