29500 7 Mile Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bren C
We had a great experience with Don K. He thoroughly examined our freezer and explained everything all along the way. He even gave helpful information regarding our fridge's remaining warranty. Thank you, Don!
Customer service response - Thank you for your positive feedback, Bren! We're happy to hear Don K. provided a thorough examination and helpful information about your freezer and fridge warranty.
Sears Home Services on June 04, 2025
Sherry S
The technician was knowledgeable, efficient, and very patient as he explained the process (step x step) while making the repairs. ,
Customer service response - Thank you for your positive feedback, Sherry! We're happy to hear the technician was knowledgeable, efficient, and patient in explaining the repair process.
Sears Home Services on May 28, 2025
vernetta R
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 28, 2025
Karyn N
The tech was excellent. However, the AI scheduling was subpar, there was no way to discuss the late arrival time or confirm my request to cancel for late arrival. There is NO option to speak to a person. I would NOT use again for this reason.
Customer service response - Thank you for your feedback, Karyn! We're happy to hear the tech was excellent, but sorry to learn about the scheduling issues. Please contact us directly so we can address your concerns.
Sears Home Services on May 27, 2025
Marilyn M
Pleasant and professional.
Customer service response - Thank you for your positive feedback, Marilyn! We're happy to hear you found our service pleasant and professional.
Sears Home Services on May 22, 2025
David R
David was completely upfront and honest about everything. He offered me the Sears service plan but didn’t try to push it on me when I wasn’t interested. He involved me in the entire process so I knew exactly what he was doing and what my options were. Never met a more desirable repair technician in my life.
Customer service response - Thank you for your positive feedback, David! We're delighted to hear our technician was upfront, honest, and involved you in the process, making your experience so positive.
Sears Home Services on May 20, 2025
Griffith S
Very knowledgeable of his trade and professional.
Customer service response - Thank you for your positive feedback, Griffith! We're happy to hear you found our service knowledgeable and professional.
Sears Home Services on May 14, 2025
Khary F
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 12, 2025
Bernetta L
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 07, 2025
Patricia M
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 30, 2025
