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29500 7 Mile Rd Reviews
Read reviews from customers who used our services at 29500 7 Mile Rd
Total reviews
235
Average Rating
4.7/5
Prompt and courteous service
Angela B,
Professional experience
will R,
so far so good.
Anita M,
Yolonda Y,
The dryer exhaust tube fell to the floor after the pilot run. James Fields
James F,
Customer service response - Thank you for your feedback, James. We apologize for the issue with the dryer exhaust tube and recommend contacting us directly for further assistance.
Sears Home Services on 1780019356647
Technician was in my house the first time for less than 20 minutes,he didn,'t have the parts, said he would be back in a couple of days, over a week later I called made another appointment (WHICH THEY LATER CHANGED) different guy came out, installed first part, ( light bulb) said didn't need second part (refund on it) was in my home less than 5minsCharge was$97 for light bulb, $82 for switch(refund) $351 labor LABOR!! and sales tax. Don't look for any repeat business from me
Bernard H,
Customer service response - We're sorry for the inconvenience and unexpected charges you experienced, Bernard. Please contact us directly so we can address your concerns and work towards a resolution. Thank you for your feedback.
Sears Home Services on 1764033931585
Matios C,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1753662485794
On time performance
Carmine P,
Customer service response - Thank you for your feedback, Carmine! We're happy to hear you appreciated our on-time performance.
Sears Home Services on 1752108851021
Donta was very polite and helpful.
Ann L,
Customer service response - Thank you for your positive feedback, Ann! We're happy to hear Donta was polite and helpful during your service.
Sears Home Services on 1746143272789
The tech worked hard to replace the compressor. Left about noon. looked like it was freezing as it should. Went to bed early...checked freezer at 2:00 am when I awoke, and freezer compartment was warming up. by 7:00 am, ice had melted and food was thawed. I didn't want to write this review at this point, but I tried calling but no 24 hour number, and no way to reach tech.(The automated phone system wouldn't let me talk to anyone about yesterdays work order and said to call back at vduring regular business hours - (note: opens at 9:00am)..have to set up a new sales call with another fee on line - or wait till they open at 9:00am to follow up on the original order. Hopefully by writing this, someone will review and contact me before 9:00am. On my way out to get some ice so we can try and keep the food cool while we try to cook it and not have to waste it all. Bummer.
Laura,
Customer service response - We apologize for the inconvenience you've faced, Laura. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 during business hours so we can assist you further. Thank you for your patience.
Sears Home Services on 1728193083258
