29500 7 Mile Rd Reviews

don't waste your money. just to walk in your door they charge $149.00, that does not include actually looking at your appliance and confirming a repair is needed. the fee was charged just after a conversation of what could be wrong, not actually looking or inspecting the appliance. This is horrible, the fee to just show up is excessive

This repairman was sent to us through our home warranty company and he was supposed to fix the AC unit bringing the parts that the first person noted when he came out. Instead, I had to wait another 3 or 4 days because he didn’t have what was needed. When my husband recounted what was supposed to happen according to the conversation he had with the first serviceman, he told him, “I don’t mess with other people’s work.” (I don’t know why the first guy wasn’t sent back to us after he diagnosed the issue. He was much more pleasant and was eager to make the repair.) He waited until the last minute to call to say he was on the way. My husband let the man in to check the HVAC unit in the basement. He left out of the house and when came back, he just walked in—no knock, no doorbell use, no calling out to announce he was coming back in the house. He was unpleasant, disrespectful, and lazy. When he finally finished the work, he didn’t check to be sure that what he had done was the fix we needed. I don’t ever want this person back.

Unethical pricing. They wanted to charge me $400 to install a $20 part on a 30" basic gas range. I was told that is the part that usually fails (the igniter). Update: I bought the igniter for under $50 and replaced it in 15 minutes. Basically, 2 screws and 2 wire nuts.

He was polite and very nice however he was unable to fix the problem because he said he could not find the parts and they must be discontinued. We called a different company and they said you can get those parts and they’re coming to repair it next week.

AC service check on July 3, 2024. The service technician has not sent a complete diagnostic report to Choice Warranty and thus no movement can be made on my claim. I paid $75.00 for service call should have be given the diagnostic report. Please sent the complete diagnostic report to Choice Warranty. Not satisfied with service.

Mike was totally clueless and inept. He couldn't find my frig water dispenser nor the ice maker and didn't know how to release the water filter once I told him where it was. Only when I refused to sign the floor damage release did he offer to get the plastic floor protector, which he never mentioned he had, from his truck. After making maybe 3 or 4 trips to his truck he finally brought in his tool bag. Are there any trained and qualified people out there?

Refrigerator still is not working properly

DO NOT BUY A WARRANTY FROM THIS COMPANY THEY WILL NOT SUPPORT IT OR BACK WHAT THEY SAY. I HAVE BEEN USING THIS COMPANY FOR YEARS AND NOW THEY ARE NOT LOYAL WHAT SO EVER. I REPEAT DO NOT BUY A WARRANTY FROM THIS COMPANY THEY LIE LIE LIE. THE COMPANY SUCKS

They've been out to repair our freezer four times and it still doesn't work.

I sought out Sears Appliance Repair to fix our Maytag stove. It was whirlwind to get a repair person to come out and fix the stove. October 24, the first repair person came out to diagnose the issue. That person ordered the part and we scheduled the repair for November 2. On November 2, I waited the entire day and nobody came. The window given was 7 a.m. to 4 p.m. and despite it being close to 4 p.m., I was given a 5:53 to 7:30 p.m. arrival time. Needless to say, nobody arrived and nobody called despite being told the contrary. When I called the customer service number, the could only reschedule another date. Nobody would acknowledge that the repair person didn't come or call. When I asked what I would get for the inconvenience, I got crickets. The rep acted like they didn't understand my request and by the third person, they even revised the story and stated that I didn't have a previous appointment! Seriously? I have screenshots, text messages, and emails of my appointment! I ended up communicating with Sears via FB messages and they tried the same thing! There was a script that they refused to stray from and they were wholly befuddled at how to resolve an issue created on their end. Critical thinking and analytical problem solving skills are not present in the representatives. I will never use the company again.