29500 7 Mile Rd Reviews

DO NOT BUY A WARRANTY FROM THIS COMPANY THEY WILL NOT SUPPORT IT OR BACK WHAT THEY SAY. I HAVE BEEN USING THIS COMPANY FOR YEARS AND NOW THEY ARE NOT LOYAL WHAT SO EVER. I REPEAT DO NOT BUY A WARRANTY FROM THIS COMPANY THEY LIE LIE LIE. THE COMPANY SUCKS

They've been out to repair our freezer four times and it still doesn't work.

I sought out Sears Appliance Repair to fix our Maytag stove. It was whirlwind to get a repair person to come out and fix the stove. October 24, the first repair person came out to diagnose the issue. That person ordered the part and we scheduled the repair for November 2. On November 2, I waited the entire day and nobody came. The window given was 7 a.m. to 4 p.m. and despite it being close to 4 p.m., I was given a 5:53 to 7:30 p.m. arrival time. Needless to say, nobody arrived and nobody called despite being told the contrary. When I called the customer service number, the could only reschedule another date. Nobody would acknowledge that the repair person didn't come or call. When I asked what I would get for the inconvenience, I got crickets. The rep acted like they didn't understand my request and by the third person, they even revised the story and stated that I didn't have a previous appointment! Seriously? I have screenshots, text messages, and emails of my appointment! I ended up communicating with Sears via FB messages and they tried the same thing! There was a script that they refused to stray from and they were wholly befuddled at how to resolve an issue created on their end. Critical thinking and analytical problem solving skills are not present in the representatives. I will never use the company again.