2100 Southfield Rd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.7/5 (151 reviews)

Thomas P

November 16, 2023

Very pleasant and accomplished the repair quickly

Source: Google

Shannon J

November 17, 2023
Source: Google

Alice N

November 17, 2023

Howard arrived promptly and quickly assessed how to repair an old dryer. He also checked the washer to make sure there were no 'surprise' issues. We appreciated his knowledge and input.

Source: Google

Kevin G

June 29, 2025

Dennis the technician was excellent. Time window by Sears was too wide (7-4). Narrower window would be appreciated.

Source: Google

Customer service response - Thank you for your feedback, Kevin! We're glad to hear Dennis provided excellent service and appreciate your suggestion about the time window.

Sears Home Services on June 29, 2025

Sue F

January 06, 2025
Source: Google

Customer service response - Hi Sue, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!

Sears Home Services on January 06, 2025

Debbra S

June 06, 2024
Source: Google

Customer service response - Thank you for the 4-star rating, Debbra! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.

Sears Home Services on June 05, 2024

Sheila K

March 17, 2024

Repair man explained what was needed the cost was high took forever to get to the house asked for morning they gave me even6 had to call back could not get a real person that suck. Need to work on getting a live customer service.

Source: Google

Customer service response - I apologize for the inconvenience you experienced during our repair process and for the frustration with our response time and customer service. Thank you for highlighting these areas for improvement, it's very much appreciated.

Sears Home Services on March 17, 2024

Darius H

June 19, 2025

Didn’t actually fix the issue just told us what part we needed to order

Source: Google

Customer service response - We apologize for the inconvenience, Darius. We appreciate your feedback and recommend contacting us directly so we can address your concerns.

Sears Home Services on June 19, 2025

Tempie N

October 15, 2024
Source: Google

Customer service response - Hi Tempie, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!

Sears Home Services on October 15, 2024

Mike W

July 01, 2024

A little disappointed. Our technician was nice and did a great job, but when I looked at my dryer I saw that he cracked the top. Nothing was said about it and now I have to try and get a hold of someone

Source: Google

Customer service response - We're truly sorry to hear about your dryer and appreciate you bringing this to our attention. We will reach out to you promptly to resolve this issue.

Sears Home Services on June 30, 2024

Average Rating: 4.7/5 (151 reviews)
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