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2100 Southfield Rd Reviews
Read reviews from customers who used our services at 2100 Southfield Rd
Total reviews
258
Average Rating
4.6/5
Not so much the tech was bad. But we've been going through this same issue since Oct 2025. We've been told lies, no one seems to know what the other department is doing. I'm ready to cancel this warranty plan and call an attorney. I wouldn't recommend Sears home warranty to my worst enemy. Nothing but problems and poor workmanship . The questions below make no sense
Linda A,
Customer service response - We apologize for the trouble you've faced, Linda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772155987558
Washer is not working
Michele T,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1771288630261
Scheduled a washer repair. No one showed up. Customer service is just a series of bots and no ability to reach a person. Super inconvenient, because we could have gone with another company and have the repair done.
Gary S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1767661342129
Service was horrible. The tech came out 4 times and my dishwasher is still not working.
Carla W,
Customer service response - We apologize for the trouble you've faced, Carla. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765330627736
He could not identify the problem. Says it needs a part that has never been there!!
Karina A,
Customer service response - We apologize for the trouble you've faced, Karina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757298167257
My Friday 1 to 5 appointment was cancelled by the tech, he said he wouldn’t be able to make it. Set up another for Tuesday 1 to 5 (Tech said Monday he’s off). Tech cancelled that one about 4:20 without letting us know. If I cancel you charge me $45. Today’s tech said there’s nothing wrong with the smoking oven and charged me $149. Not happy!
Mark F,
Customer service response - We apologize for the trouble you've faced, Mark. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754524281074
Gwendolyn M,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1752110960948
Poor diagnostic service & quality for refrigerator repair. The tech did not know how to use Samsung self-diagnosis system to troubleshoot by error codes. So, instead he telephone called other techs to determine cause of refrigerator over cooling. Therefore, their solution is just to recommend to replace all parts that control temperature (e.g. main circuit board, temperature sensor, etc.) For a total charge greater than $800. Do not waste your money on Sears Home Repair Services for your refrigerator repair. They will try to charge you to replace parts based on trial & error basis as a process of elimination until the get it to work. I paid $149 for service call which was a waste of money because tech had no clue on how to identify exact cause of repair by using refrigerators self diagnostic system per Samsung call afterwards.
Andre M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750899023664
Sears system is so secured up can't get hold any luve person. 8 hour window that is very inconvenience. First tech came on June 7th and call me when he was at my rental but one was home but he was friendly so come back after 2 hours and fixed this issue and told me sear system is so complex and demand for every single picture as proof. Unfortunately AC went out again so we recalled. Second tech called me 3pm and said he will be there 4pm so my tenant wait for 8 hours. He was very rude and told me if no one open the door he will leave. I drive 45 min to meet him. He mention circuit break was off may be got ground rather than he find the issue ask to call electrician to fix furnace wire..weird
jagdish C,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1750208975309
Technician called at 303pm and said they would not be here asked me to reschedule l said I would get someone else done with sears
Lawrence W,
Customer service response - We apologize for the trouble you've faced, Lawrence. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743988560585
