1356 Imlay City Rd Reviews

The technician was fine. He could not remove my wall ovens without a second technician. I told the receptionist that but she said that they don't send two people. Then he told me on this 3-year old oven that the parts were no longer available. I paid him $139 to basically tell me there wasn't nothing that he could do. He said he was going to do the shotgun approach and order multiple parts but the the some were not available.

Sears Home Services 5407 Trillium Blvd Hoffman Estates, IL 60192 Re: Request for Full Refund – Order #000822013091315 To Whom It May Concern, I am writing to formally complain about the service I received from Sears Home Services regarding Order #000822013091315 for an LG washer/dryer combo at my residence listed above. Prior to the scheduled appointment, I provided all requested information, including photos and the appliance serial number. Despite this, when the technician arrived, he requested the same information again, indicating that the details I had already submitted were not properly relayed to him. During the appointment, the technician spent approximately three-quarters of the visit sitting in his truck. He then informed us that it would cost an additional $100 for assistance to lift the washer off the dryer. This requirement was already evident in the photos I had submitted in advance, and this information should have been communicated prior to the appointment. Because he did not have assistance available, he left without completing any work. Ultimately, my nephew diagnosed the issue using the error code, purchased the necessary part for $16, and repaired the unit himself in under an hour. Despite receiving no actual service, my credit card was charged $139.00 for a service call. This charge is unacceptable given that no repair was performed and the visit was unproductive due to Sears’ failure to properly prepare for the appointment. I am therefore requesting a full refund of $139.00. I expect this matter to be resolved promptly. Please contact me at your earliest convenience to confirm the refund. Sincerely, Debra Warren

Unfortunately I had to post this review regarding my recent home repair experience. My technician was here all of 10 mins to prepare a $1200 estimate and charged me $150 for his time. Then made a call to LG to find part covered under warranty and is now repaired. Seems like a real waste of $150 for bad advice. Not recommending this service

Worst service I've seen as a technician my self had a guy out for dishwasher repair I bought the unit as a ding and dent so it has no warranty or sticker I understand that but wanted to know why is was not working but because he had no sticker to look at he would not even look at the dishwasher to see what part was wrong and if he could have diagnosed it and found what part was needed and looked it up that way and so I flipped it on it side and found it was just a sensor and fixed it my self he was not even here for 15 min every poor job in my opinion with a hefty price tag to boot

I really don’t do reviews but I really thought that people should know my experience. I’m so disappointed with Sears service I have had them out to my house for other appliances. On July 17th I made an appointment for them to come out to service my dryer. Which by the way is a Samsung gas dryer only 5 years old. Mario was our first service man . He came out checked out the dryer told us that it needed fuse. $340.00 for fuse and service call told us the part would come to our house. Which it did not and no one would tells us where it was. Meanwhile someone from the Sears contacted us asking if we had the part the could come out earlier. We informed them that we did not have the part. Our service was coming up on August 1st. We had no part yet. When a different repairman called to tell us he was on his way to repair the dryer , we let him know we still did have part. Come to find out the part was mailed to (Mario) who did let anyone know he had the part. He came put the part in turned dry on for 20 seconds and said it was fixed, we went to turn on dryer we had the same issue. Called the service department same day the promised to come back the same day. Never happened. The next day the same serviceman can back and asked if he could get us our money back would that be ok with us. We said yes. He contacted the main office informed us that they could only return $190.00 of the $340.00. Then we asked if he could fix it, he responded with out removing anything he tell us we need a new motherboard. I don’t understand why that wasn’t diagnosed the first. We than except the$190.00 back . The serviceman said that the company is very good at refunding the money. I asked for paperwork and he said they don’t do paperwork. It’s now been two weeks and we can not get ahold of anyone at Sears! I will never recommend or use Sears appliances service. One more thing once you have a service ticket it is impossible to reach anyone, the prompts that they have when you do call back are useless!