Appointment Lookup
802-552-4364
1356 Imlay City Rd Reviews
Read reviews from customers who used our services at 1356 Imlay City Rd
Total reviews
85
Average Rating
4.6/5
Karen W,
Was very knowledgeable and friendly and dida jop well done
Shelley C,
Doug Q,
Customer service response - Thanks for the great rating, Doug! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1775512263489
Rhonda B,
Customer service response - Thanks for the great rating, Rhonda! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1760061060831
Melodie S,
Customer service response - Hi Melodie, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1753232116773
Appears to be working now.
Robert B,
Customer service response - Thank you for your feedback; we're glad to hear your appliance is functioning correctly now. If you need any further assistance, please don't hesitate to contact us.
Sears Home Services on 1716172492435
Not happy I wasn't notified the technician wasn't going to make my last appointment until AFTER the appointment time
Cynthia H,
Our repairman(Mario) for our washer was awesome!!! However, the customer service experience that we had with the call center was disappointing and frustrating. We were automatically scheduled for service calls while we waited for parts to be delivered, but the scheduled us 2 weeks out. Our appointment time was from 8am-5pm, on one appointment (after waiting all day) I got a reschedule notification at 4pm. I had to wait 9 more days for my appointment at which time, we had a no show/no call from them. Again having to wait even longer for another appointment. Mario was scheduled to come out this past Monday and our washer is finally fixed after 7 weeks. My score for Mario is a 5 star, but the call center is only a 3 star.
Karin J,
Mario was great and very personable. Pricing was rediculous. I paid less for the dryer and prices haven’t gone up that much.
Thomas G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1774398124999
Technician wouldn’t work on our machine because the model number sticker was missing. I asked if he could call or lookup our model number based on previous work and he said they don’t like to do that. Options were basically buy a new washer. Then proceeded to charge us $139. I thought this was a perfect analogy of modern day customer service. Zero interest in trying to help me find a solution. I called a local repair shop and they said they will do their best to help me identify the part we need. That’s all I’m asking for as a customer - try. Unfortunately we will not be using Sears Home Services for any future services.
Eric L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1734664108911
