56153 M 51 S Reviews
Showing most recent reviews from verified customers of Sears Home Services
Barry N
The repair man was excellent. No parts were needed he fixed a leak in the ice maker by cleaning some calcium from where water enters. The problem is the sears scheduler quoted $139.00 to come diagnose plus parts and repair. I was charged $319.00 for the repair. The repair took a little less than an hour total. 180.00 per hour is very expensive. The repair man was excellent and professional. The sears scheduler needs to be more honest about the cost. Very misleading.
Customer service response - Thank you for your feedback, Barry. We're glad to hear the repairman provided excellent service, and we apologize for any confusion regarding the charges. Your input is valuable to us, and we'll work on improving our communication about costs.
Sears Home Services on October 23, 2024
Lynn N
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 22, 2024
Donna N
Steve is very respectful. Very knowledgeable and he took care of this week on the stove that was created in the visit of putting the harness on I thank God for Steve he's awesome! I Might add I do like Sears very much and have for 60 something years.
Customer service response - Thank you for your wonderful feedback, Donna! We're thrilled to hear that Steve provided respectful and knowledgeable service, and we appreciate your long-standing trust in Sears.
Sears Home Services on October 06, 2024
Gerald S
Person was very helpful and answered my questions,
Customer service response - Thank you for your positive feedback, Gerald! We're glad to hear our team was helpful and answered your questions.
Sears Home Services on October 01, 2024
Don W
Quick diagnosis and repair. Polite and cleaned up afterwards!
Customer service response - Thank you for your positive feedback, Don! We're pleased to hear our technician provided a quick and tidy service.
Sears Home Services on September 30, 2024
LORETTO C
Robert was outstanding and professional. However, 395.00 to repair an $80.00 part was outrageous! We have been dealing with Sears for over 50 years. My sister and I have had rental properties and bought all our appliances from Sears and for our home and we trusted you. We were told $139 service call and now this was outrageously charged. We are not happy.
Customer service response - Thank you for your feedback and for your long-standing trust in Sears, Loretto. We apologize for any confusion regarding the charges and appreciate your input, which helps us improve our services.
Sears Home Services on September 26, 2024
Anna B
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 23, 2024
Danny T
The technician was knowledgeable and courteous
Customer service response - Thank you for your positive feedback! We're glad to hear our technician was knowledgeable and courteous during your service.
Sears Home Services on September 17, 2024
Joyce B
Very good tech knew exactly what the problem was.
Customer service response - Thank you for your positive feedback! We're glad to hear our technician quickly identified the issue.
Sears Home Services on September 17, 2024
Sherry B
Calvin was an awesome representative, friendly, careful, and did a great job. He was thorough and we appreciated his explanation of what he was doing. The last person who came, but didn't have what was needed to make repairs to my refrigerator, was very good as well. Very pleased with Sear's service.
Customer service response - Thank you for your positive feedback, Sherry! We're delighted to hear that Calvin and our team provided you with thorough and friendly service.
Sears Home Services on September 15, 2024
